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Posts by category

• Category: Call Centers
  • Benefits of VoiP Phone Systems for Call Centers

Case Studies

• Atlanta Housing Authority Offers 24/7 Automated Customer Service Utilizing DiRAD IVR System
• Volusia County Jail
• Memphis Light, Gas & Water
• Hampton Roads Transit
• New York City Administration for Children’s Services
• South Carolina Department of Social Services Using DiRAD IVR to manage overwhelming call volume
• New York Metropolitan Transportation Authority Contact Center Implementation
• Board of Elections in the City of New York Contact Center Implementation