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Posts by category

• Category: Call Centers
  • 4 Signs You May NOT Be Customer-Centric
  • 5 Qualities All Great Call Center Managers Have
  • What to Look for When Outsourcing Customer Care
  • 5 Benefits of Using an Outsourced Call Center
  • 10 Businesses That Benefit From Outsourced Contact Center
  • When Customer Satisfaction Is Down, Get Up!
  • How is Covid-19 Affecting DiRAD?
  • The Benefits of Modernizing Your Contact Center
  • Call Center Performance Benchmarks
  • Difference Between Contact Centers & Call Centers
  • Benefits of VoIP Phone Systems for Call Centers
• Category: Chatbots
  • Is chatbot technology right for my business? 5 Goals That Align with Chatbot Technology
  • IVR vs. Voicebots – Which one do I use?
  • COVID Risk Surveys Weighing You Down?
  • What are chatbots, and how do they work?
  • AI & Business – Are Chatbots Taking Over?
  • What Chatbots Can Do To Assist Customers After Hours
  • Common Chatbot Development Mistakes & How to Avoid Them
  • How Chatbots Transform Customer Experience
  • Chatbot Trends
• Category: Company Spotlight
  • Company Spotlight
  • A Technology Consultant with Heart
  • A Systems Engineer Climbing in his Industry!
  • Ryann Walters, Call Center Director
  • Get to Know the DiRAD Technologies Team
• Category: Inbound SMS
  • When Should A Business Not Use Texting?
  • How Using Text Messaging Can Help Your Business
  • Utilizing Inbound SMS to Improve Your Customer Service
• Category: Intelligent Virtual Assistants
  • Enhancing Customer Experience Webinar
  • Using IVAs Across Platforms
  • The Truth About What Virtual Customer Assistant Tech Is, and Isn’t
• Category: Interactive Voice Response
  • Improve Customer Experience from the First Call
  • How to Create a User-Friendly IVR System
  • SIP Trunks And IVR
• Category: Mass Notification Systems
  • Make COVID Surveys Touch-Free!
  • Best Practices for Testing Your Emergency Notification System
  • Everyday Uses for Your Mass Notification System
• Category: Uncategorized
  • Are Contact Centers at a Crossroads?
  • Company Spotlight – Maria Massa, President and COO
  • Why Your Business Needs To Move To Cloud-Based Phone Service
  • Thank you for being a part of the Clifton Park business community!
  • DiRAD Tech Experiences Growth!
• Category: Unified Communications
  • Automate Tasks, See Real Business Growth
  • Working From Home in the Age of Coronavirus
  • What is Unified Communication? And Why It Should Matter to Your Business
  • How To Measure The ROI Of Unified Communication Tools
  • The True Cost of Bad Customer Service
  • Unified Communication 2020 Trends
• Category: VoIP Phone Systems
  • Reliability Of VoIP Today
  • How To Choose A Business Phone System
  • How VoIP Phone Systems Can Improve School Safety

Case Studies

• Atlanta Housing Offers 24/7 Automated Customer Service Utilizing DiRAD IVR System
• Volusia County Jail IVR Solution
• Memphis Light, Gas & Water Call Center Upgrade
• Hampton Roads Transit Interactive Voice Response System
• New York City Administration for Children’s Services Unified Communication Solution
• South Carolina Department of Social Services Using DiRAD IVR to manage overwhelming call volume
• New York Metropolitan Transportation Authority Contact Center Implementation
• Board of Elections in the City of New York Contact Center Implementation