Sitemap

Pages

• Home
• 30 Day FREE Trial of Microsoft Teams Phone
• About Us
  • Careers
    • Contact Center Supervisor
    • Customer Service Representative
  • Why DiRAD
• Accessibility Statement
• Blog
• Client Projects
• Contact Us
• DiRAD Partners
  • Amazon Web Services
  • Genesys
  • Microsoft Teams Phone
  • Twilio
• Government Solutions
  • Human Services
  • Public Transit
  • Utilities
• Products
  • Contact Center Solutions
  • Interactive Voice Response
  • Mass Notification
  • Outsourced Contact Center
  • Virtual Customer Assistants and Chatbots
• Sitemap
• Support
• Thank You
• The State of Customer Experience in Healthcare
• Try Genesys Cloud

Posts by category

• Category: Call Centers
  • The DiRAD Way In Action
  • Curate Exceptional Customer Experiences
  • DiRAD is Now A Certified WBE in Tennessee
  • Using Contact Center Tech to Keep The Lights On
  • How to Set Your Hybrid CX Team Up For Success
  • How To Use Technology For Emergency Preparedness
  • How To Slow The Rise Of Negative Customer Interactions
  • How Data and AI Will Make Your Citizens Love You
  • A Fresh Start with Fresh CX Tech
  • How to Avoid A Holiday CX Nightmare
  • Put AI to Work for Your Customers
  • How Government Agencies Can Utilize Digital Engagement
  • The Admissions Funnel Begins With You: Finding the Right Applicants
  • Improving the Patient/Provider CX Experience
  • CX Expectations You Need To Know
  • An Outsourced Contact Center is Cheaper than You Think – Here’s Why
  • Greener Work For A Greener Planet
  • New Year, New CX Plan
  • 7 Ways to Create a Lifelong Customer This Holiday Season
  • 5 Reasons You Should Outsource Your Customer Service
  • 4 Signs You May NOT Be Customer-Centric
  • 5 Qualities All Great Call Center Managers Have
  • What to Look for When Outsourcing Customer Care
  • 5 Benefits of Using an Outsourced Call Center
  • 10 Businesses That Benefit From Outsourced Contact Center
  • When Customer Satisfaction Is Down, Get Up!
  • How is Covid-19 Affecting DiRAD?
  • The Benefits of Modernizing Your Contact Center
  • Call Center Performance Benchmarks
  • Difference Between Contact Centers & Call Centers
  • Benefits of VoIP Phone Systems for Call Centers
• Category: Chatbots
  • How To Train Your Chatbot
  • How To Shine With Your Citizens
  • Is chatbot technology right for my business? 5 Goals That Align with Chatbot Technology
  • IVR vs. Voicebots – Which one do I use?
  • COVID Risk Surveys Weighing You Down?
  • What are chatbots, and how do they work?
  • AI & Business – Are Chatbots Taking Over?
  • What Chatbots Can Do To Assist Customers After Hours
  • Common Chatbot Development Mistakes & How to Avoid Them
  • How Chatbots Transform Customer Experience
  • Chatbot Trends
• Category: Company Spotlight
  • Company Spotlight: Making Connections
  • Company Spotlight: Jack of All Trades
  • Company Spotlight: Wilson The Office Dog
  • Company Spotlight: Knowing When To Disconnect
  • Company Spotlight: Keeping It Real
  • Company Spotlight: A People Person
  • What It Takes To Be The Best Place To Work
  • Company Spotlight: Supporting Your Team
  • Company Spotlight: Stay Curious
  • Company Spotlight: Vice President of DiRAD
  • Company Spotlight: Leading With Compassion
  • Company Spotlight: Growing Together
  • Company Spotlight: Gaming & Tech
  • Company Spotlight: Technology Magic
  • Company Spotlight: Leading Technology
  • Company Spotlight: Healthy Communication
  • Company Spotlight: Supporting the Team
  • Company Spotlight: Furrever Friends at DiRAD
  • Company Spotlight: Friends in Tech
  • Company Spotlight: Innovative Ideas Make Great Tech
  • Company Spotlight: Women in Tech
  • Company Spotlight: Helping Through Technology
  • Company Spotlight: Accounting For Connection
  • Company Spotlight: Engineering Success
  • Company Spotlight: Modern Marketing
  • Company Spotlight
  • Company Spotlight – Maria Massa, President and COO
  • A Technology Consultant with Heart
  • A Systems Engineer Climbing in his Industry!
  • Ryann Walters, Call Center Director
  • Get to Know the DiRAD Technologies Team
• Category: Inbound SMS
  • When Should A Business Not Use Texting?
  • How Using Text Messaging Can Help Your Business
  • Utilizing Inbound SMS to Improve Your Customer Service
• Category: Intelligent Virtual Assistants
  • How To Get Customers to Love Your Virtual Assistant
  • Enhancing Customer Experience Webinar
  • Using IVAs Across Platforms
  • The Truth About What Virtual Customer Assistant Tech Is, and Isn’t
• Category: Interactive Voice Response
  • Improve Customer Experience from the First Call
  • How to Create a User-Friendly IVR System
  • SIP Trunks And IVR
• Category: Mass Notification Systems
  • Make COVID Surveys Touch-Free!
  • Best Practices for Testing Your Emergency Notification System
  • Everyday Uses for Your Mass Notification System
• Category: Phone Systems
  • Calling Is Moving To The Cloud (And it’s a good thing!)
• Category: Uncategorized
  • What It Means To Be A WBE
  • Are Contact Centers at a Crossroads?
  • Why Your Business Needs To Move To Cloud-Based Phone Service
  • Thank you for being a part of the Clifton Park business community!
  • DiRAD Tech Experiences Growth!
• Category: Unified Communications
  • Automate Tasks, See Real Business Growth
  • Working From Home in the Age of Coronavirus
  • What is Unified Communication? And Why It Should Matter to Your Business
  • How To Measure The ROI Of Unified Communication Tools
  • The True Cost of Bad Customer Service
  • Unified Communication 2020 Trends
• Category: VoIP Phone Systems
  • Reliability Of VoIP Today
  • How To Choose A Business Phone System
  • How VoIP Phone Systems Can Improve School Safety

Projects

• New York Metropolitan Transportation Authority
• Board of Elections in the City of New York
• New York City Administration for Children’s Services
• South Carolina Dept Social Services
• Memphis Light, Gas & Water
• Hampton Roads Transit
• Volusia County Division of Corrections
• Atlanta Housing

Industries

• Human Services
• Public Transit
• Utilities