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Posts by category

• Category: Call Centers
  • Difference Between Contact Centers & Call Centers
  • Benefits of VoIP Phone Systems for Call Centers
• Category: Chatbots
  • Chatbot Trends
• Category: Inbound SMS
  • Utilizing Inbound SMS to Improve Your Customer Service
• Category: Interactive Voice Response
  • SIP Trunks And IVR
• Category: Mass Notification Systems
  • Everyday Uses for Your Mass Notification System
• Category: Unified Communications
  • The True Cost of Bad Customer Service
  • Unified Communication 2020 Trends
• Category: VoIP Phone Systems
  • How To Choose A Business Phone System
  • How VoIP Phone Systems Can Improve School Safety

Case Studies

• Atlanta Housing Offers 24/7 Automated Customer Service Utilizing DiRAD IVR System
• Volusia County Jail IVR Solution
• Memphis Light, Gas & Water
• Hampton Roads Transit
• New York City Administration for Children’s Services
• South Carolina Department of Social Services Using DiRAD IVR to manage overwhelming call volume
• New York Metropolitan Transportation Authority Contact Center Implementation
• Board of Elections in the City of New York Contact Center Implementation