Great CX, All In Budget

Government agencies are often overwhelmed by their mandate to provide services under a shrinking, austere budget. DiRAD Technologies provides innovative, cost-effective solutions that address the need to communicate with citizens over multiple channels. For over 30 years, DiRAD’s team of experts has been providing creative communications solutions that enhance citizen services. Our collaborative approach with the customer ensures that the solution exactly fits specifications and organizational needs. From vast contact center deployments to AI-integrated IVR systems, we combine an old-school service philosophy with a keen focus on the latest technologies.

Human Services

Learn about how DiRAD helps solve communications system issues of some of the largest agencies in the US to allow them to handle a daily barrage of citizen contacts.

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With mission-critical requirements, utilities trust DiRAD solutions for handling customer communications.

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Public Transit

From Para-Transit to Fixed Route and Light Rail, DiRAD provides solutions that provide real-time information to riders and enhanced customer service for all citizens.

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DiRAD is a Women-Owned Business

DiRAD holds WBE certifications from the following:

  • Women’s Business Enterprise National Council (WBENC)
  • New York State
  • New York City
  • Port Authority of New York and New Jersey
  • NYS Department of Transportation (DBE)
  • State of Pennsylvania
  • State of Delaware
  • State of Rhode Island
  • State of Missouri
  • State of Massachusetts

Government Purchasing Vehicles

DiRAD’s Genesys Solutions are available under the following NASPO contracts, through our partnership with Carahsoft:

  • GSA Schedule 70
  • State of Tennessee
  • State of Texas
  • State of Utah
  • State of Louisiana

DiRAD is listed as a prime vendor on the following contracts:

  • New York State IT Umbrella (Cloud/Services)
  • New York State Project-Based IT Services (PBITS) – Lot 1 (WBE)
  • Delaware GSS Telecom #17455

Additional Carahsoft purchasing vehicles include:

  • National Intergovernmental Purchasing Alliance
  • Virginia Association of State College and University Purchasing Professionals (VASCUPP)