Contact Center Outsourcing

DiRAD has combined its 30+ years of contact center consulting experience with its highly-regarded customer service expertise in order to provide you with a next-generation Outsourced Customer Experience Center that is winning accolades for its quality of service. This call center outsourcing service blends the latest in VoIP and IVR technology with live, professionally-trained agents to provide a cost-effective solution tailored to your specific business requirements. The powerful synergy allows you to offer a 24×7 presence for dramatically less than you would pay to provide the services in-house.