We love the tech we create, just as much as the people who create it! In a never ending effort to make this a great place to work, we check in with our team and see what their passions are. We do this by highlighting the incredibly talented individuals who make our company special with…
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New Year, New CX Plan
New year’s mark new beginnings. A fresh start to learn from mistakes in 2021 and do that much better in 2022. In areas of business, this is an especially good time to revisit your customer service plan. Customers are the backbone of any business, and your customer experience (CX) should reflect that. Ask yourself –…
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Company Spotlight: Engineering Success
DiRAD strives to be a more progressive workplace. We love finding new ways to improve our offerings and make this a great place to work by checking in with our team and seeing what their passions are. We do this by highlighting the incredibly talented individuals who make our company special with a Company Spotlight….
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How To Shine With Your Citizens
Customer service is not just for businesses anymore. Producing happy customers is just as important for municipalities as it is for business, albeit for the opposite reason. Businesses want their customers to return and spend more money. Municipalities need to create happy citizens, so they don’t come back and consume more resources, or worse yet,…
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Company Spotlight: Modern Marketing
DiRAD strives to be a more progressive workplace, with more work from home opportunities than ever before and a passion for emerging technology. We love finding new ways to improve our offerings and make this a great place to work, so we make it a point to check in with our team and see what…
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7 Ways to Create a Lifelong Customer This Holiday Season
Having a customer service plan in place before the holiday season is key to acing shopping days like Cyber Monday and Black Friday. A customer’s journey is longer than you might think. Traditionally, you’d assume that it begins with a customer finding you and ends with a sale. While important, what gives your business longevity…
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5 Reasons You Should Outsource Your Customer Service
In this new century, whether you’re a business owner or head of a government agency, customer satisfaction comes down to every single transaction. That one bad review can result in untold losses. There is no hiding from social media reviews. One wrong move, and your customer service mistake is broadcast to the masses via Twitter,…
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Company Spotlight
Caiden Tuller Throughout its long history, DiRAD has been able to retain the best and brightest people by promoting a workplace that is professional yet laid back; a think-tank culture where ideas are freely exchanged and adventures with “bleeding edge” technology are encouraged. We love to highlight the incredibly talented individuals who make our workplace…
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Are Contact Centers at a Crossroads?
Making the choice to hire a contact center service is an easy one if you want to offer customers better service and engagement around the clock. It makes perfect sense. Serve your customers by getting their questions answered, and their problems solved. After about 60 years in existence, contact centers have improved practices and…
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4 Signs You May NOT Be Customer-Centric
We’ve all seen the signs of bad customer service. Those are easy to spot. Rude staff, bad manners, forgotten orders. But what about the more passive instances that might not be obvious to everyone, but soon snowball into a full-fledged affront to the customers you profess to care so deeply about? The little things add…
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