Here at DiRAD Technologies, we understand that we are a company led by a team full of interesting and experienced leaders. Getting to know each one of them better is an honor. That’s why we do a Company Spotlight each month. This month we’re highlighting DiRAD team member, Addison Southwick! How long have you been…
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Before you entirely write off an outsourced contact center, we want to explain all the unforeseen costs associated with doing it yourself. You know you need to step up your customer service. That’s why you’re reading this article! But do you know what it takes to make a contact center efficient and accessible to all…
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At DiRAD we strive to make a work environment that our employees want to keep coming back to. To show how much we value our team we do a monthly Company Spotlight to highlight those doing great things. This month’s Company Spotlight is focused on Team Lead Zachariah Cady. How long have you been at…
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Doing your part for the betterment of the planet can take form in many ways. As an individual, you can recycle, use less water when showering or cleaning dishes, or cut down energy usage in your home. As a company, we’ve seen dramatic shifts towards a greener work environment over the last two years. Work…
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DiRAD is woman-owned and proud of it. We’re proud of all the incredible women who help make what we do possible. In March’s Company Spotlight, we wanted to highlight one of those talented individuals who make our company special. This month’s Company Spotlight is focused on Annie Gartelman! How long have you been at DiRAD?…
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What better time to discuss the importance of Women-Owned Business Enterprise’ (WBE) than Women’s History Month? The purpose of WBE certifications is to enable women-owned businesses to thrive in markets that they historically wouldn’t. Increasing diversity promotes innovation in the spaces that these businesses exist in. How Do You Become Certified? The Women’s Business Enterprise…
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Technology is known for making life easier and DiRAD’s products are no exception. Our team works hard to make that happen. We like to check in with them to see what their passions are, in and out of work. We do this by highlighting the incredibly talented individuals who make our company special with a…
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We’ve talked a lot about providing 24/7 communication with your customers via automation tools, like Artificial Intelligence (AI)-driven Chatbots and Interactive Virtual Assistants (IVA). But what if you’re doing it wrong? Too often, this technology is misused to stave off the number of customers getting to live people, while only providing limited, generic information that…
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We love the tech we create, just as much as the people who create it! In a never ending effort to make this a great place to work, we check in with our team and see what their passions are. We do this by highlighting the incredibly talented individuals who make our company special with…
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New year’s mark new beginnings. A fresh start to learn from mistakes in 2021 and do that much better in 2022. In areas of business, this is an especially good time to revisit your customer service plan. Customers are the backbone of any business, and your customer experience (CX) should reflect that. Ask yourself –…
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