Major telecom carriers are accelerating the shutdown of analog copper networks, making the shift to SIP (Session Initiation Protocol) trunking go from an optional upgrade to an essential modern strategy for your organization. The FCC’s Network and Services Modernization Order sped up the copper retirement…
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Whether she’s crafting engaging campaigns by day or hitting 10,000 steps by night, Madison knows a thing or two about staying consistent. Managing content schedules and tracking analytics requires serious stamina, but she brings the same energy to her workouts as she does DiRAD’s feed….
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When most people hear “Interactive Voice Response”, or IVR, they picture standard automated phone menus: calling a customer service line, listening to a monotone prompt, and pressing “1” for billing. Because of this, voice automation gets a bit of a bad rap. But behind those…
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Last month, the DiRAD team gathered at the scenic Saratoga Spa State Park for our highly anticipated annual Company Picnic! It was a fantastic afternoon bringing employees and their families together to relax, reconnect, and celebrate our incredible team. Guests enjoyed a mouthwatering BBQ feast…
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The Women’s Business Enterprise National Council (WBENC) National Conference stands as the premier gathering for women entrepreneurs, corporate executives, and government officials nationwide. It is a powerful ecosystem dedicated to mutual empowerment, strategic growth, and economic inclusion. This year, the 2026 conference convened in Salt…
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Behind every seamless app, clever feature, and elegant line of code is a problem solver turning logic into the digital world we live in every day. In this month’s Company Spotlight, we chat with Addison, a software developer here at DiRAD, to explore how his…
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The combination of human expertise and artificial intelligence within public sector customer service represents a shift from a historically slow, rigid system to an agile, citizen-centric ecosystem. Government contact centers are uniquely burdened by unpredictable volume spikes, driven by anything from an election cycle to…
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The best marketers aren’t the ones who know everything; they’re the ones who are willing to learn anything. In this Company Spotlight, we’re interviewing Brooke, a DiRAD marketing professional whose journey has been fueled by a relentless drive to seek out her own answers. We…
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Providing a modern customer service experience is a fundamental necessity for government housing authorities because it directly impacts the dignity and stability of the residents they serve. For many individuals, the housing authority is the primary “front door” to essential services, and a streamlined, digital-first…
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In this month’s Company Spotlight, we are spotlighting an individual whose career trajectory defines what it means to grow, transitioning from answering calls as an agent to now overseeing the very engines of customer experience she once powered. But beyond the metrics and management, Ryann’s…
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