One of the most important things to consider about chatbot technology is how you’ll use it to accomplish your business goals. Investing in a chatbot for the sake of keeping up with the times isn’t a wise strategy. It will leave you feeling like you wasted your time, money, and effort when you realize that…
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What to Look for When Outsourcing Customer Care
Increase your company’s profits by selling more. That’s one way to outperform competitors. A smarter way to increase profits is by outsourcing some of your business activities. If you rely on a large volume of customer interactions, it may be time to consider outsourcing customer care. Customer interactions could mean inbound phone calls. It could…
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Improve Customer Experience from the First Call
Customer experience/service has increasingly become an area in which companies compete, so having the right system in place is critical. Have you ever called a business, only to be greeted by a clunky IVR system? You know the kind we’re talking about. You call in with what seems like a simple enough question or request,…
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IVR vs. Voicebots – Which one do I use?
How many customers are you missing out on because you lack the resources to interact with them 24 hours a day? You might be ready to consider automating your communications to capture those contacts that usually walk away because they can’t reach you. Most organizations start looking at voice automation when call volume is overwhelming,…
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A Technology Consultant with Heart
At DiRAD, we treat our employees like family. Our office is a safe place, full of communication and maybe even a few pets. We love to highlight the incredible folks who make us the company we are by interviewing them and sharing their responses in our company spotlight. This month’s company spotlight is on Lindsey…
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5 Benefits of Using an Outsourced Call Center
Let’s face it – a good or bad customer experience over the phone can really make or break your day. Have you ever called your bank or another company only to find yourself trapped in a never-ending loop of menu options? Now imagine if on top of being frustrated by the poor routing system that…
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A Systems Engineer Climbing in his Industry!
Here at DiRAD Technologies, we understand that we are a company led by a team full of interesting and experienced leaders. Getting to know each one of them better over the years has been an honor and a pleasure. We want to give everyone else an inside view of who we are, as well. This…
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Why Your Business Needs To Move To Cloud-Based Phone Service
Why your phone system needs to move to the cloud People still think of the phrase, ‘in the cloud’ as a fancy way of meaning ‘expensive premium technology only meant for the enterprise company.’ In fact, cloud technology is simply the delivery of services through a network that allows you to store and share information….
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Thank you for being a part of the Clifton Park business community!
DiRAD Technologies, established in Clifton Park in 1984, offers Cloud Telephony, AI-Powered Voice & Chat Bots, and our new COVID risk assessment tool. Powerful tools for your business, at a low price, with no contracts. How often do you get the chance to try a powerful cloud communication tool, free and without contracts? That’s what…
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10 Businesses That Benefit From Outsourced Contact Center
If you’ve started a business recently, you know that it requires lots of your attention. You have to be resilient, focused, and have a strong mental attitude. Without those things, you’ll be less equipped to handle challenging times. Speaking of challenging times… we’re all living in one of the most challenging times ever. If your…
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