Why your phone system needs to move to the cloud People still think of the phrase, ‘in the cloud’ as a fancy way of meaning ‘expensive premium technology only meant for the enterprise company.’ In fact, cloud technology is simply the delivery of services through a network that allows you to store and share information….
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Thank you for being a part of the Clifton Park business community!
DiRAD Technologies, established in Clifton Park in 1984, offers Cloud Telephony, AI-Powered Voice & Chat Bots, and our new COVID risk assessment tool. Powerful tools for your business, at a low price, with no contracts. How often do you get the chance to try a powerful cloud communication tool, free and without contracts? That’s what…
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Free Work From Home Software – Solution for Call Centers
Now your call center can efficiently and quickly replace your work from home software, without the huge price tag! We’re proud to offer our communications solutions at the best price available on the market, with our price match guarantee* and no monthly contracts. We are the only telecommunications service that offers quality work from home…
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10 Businesses That Benefit From Outsourced Contact Center
If you’ve started a business recently, you know that it requires lots of your attention. You have to be resilient, focused, and have a strong mental attitude. Without those things, you’ll be less equipped to handle challenging times. Speaking of challenging times… we’re all living in one of the most challenging times ever. If your…
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Make COVID Surveys Touch-Free!
Tech Tuesday Tip – Limit in-person contact & handling of frequently touched items, like a COVID Survey! Our COVID Survey System is touch-free, easy to use, and inexpensive. It’s also NO CONTRACTS! When you no longer need it, just cancel it. FEATURES: • Create telephone and text message surveys to assess COVID risk for people entering…
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Enhancing Customer Experience Webinar
DiRAD Technologies‘ very own Jolene Damián had the pleasure of co-hosting a webinar titled “Enhancing Customer Experience – bridging the gap between marketing and technology” last month with Michael Roach Creative. Not only was the turnout good, but those who attended noted that it was well presented, informative, helpful, and also fun. Some of the…
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Ryann Walters, Call Center Director
DiRAD Technologies Call Center Director, Ryann Walters, is an incredible asset to the business. With such a large outsourced call center located in Upstate NY, handling many large contracts like the NYS DMV, she is an integral part of the team. We sat down to learn more about this amazing woman and her journey. Here…
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COVID Risk Surveys Weighing You Down?
If your company is open for business you may be collecting “COVID Risk Surveys” at the door. Collecting this important information can make a life of difference! But if you’re collecting this important survey information, then you should be doing so with a system that is healthy, efficient, and cost-effective! Having to print, put out,…
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What are chatbots, and how do they work?
If you’re reading this article, you’re using software, or simply a collection of computer instructions that tell your electronic devices how to work. Not to blow your mind, but… the technology involved to let you casually browse the internet is astounding. The internet is built upon these computer instructions. Chatbots are computer programs, too. They…
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Get to Know the DiRAD Technologies Team
John Michne is a big part of the cog-work that makes DiRAD run like a smooth piece of machinery. The day to day management of our sales operations fall on his shoulders, and as one of the owners of the company, he takes his job very seriously. Here’s a short interview with the man himself,…
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