Call center benchmarking is key to managing an efficient call center operation. Not only will the metrics help you save money on your bottom line, but it will also ensure your team is performing optimally, and help you to stay compliant with best practices, and keep up with the competition. By analyzing the data, call…
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When it comes time to analyze your company’s communication systems (including phone systems) and how they impact the bottom line, where should you start? What costs should you look at? How do find out how they impact revenue? At DiRAD we can help you make the important decision as to which communication tools are going…
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Imagine having an unlimited number of employees who are available all day every day to help your customers with their questions and support related issues, all with no waiting, on the device of the customers’ choosing. And in their language, whatever that may be. That’s basically what Chatbots can provide. They can completely change how…
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Chatbots are an exciting technology that offers businesses across a wide variety of industries unique solutions for interacting with customers. The advancement in chatbot technology has been very exciting for business owners and tech geeks alike. However, what is yet to come is far more exciting! Check out this chatbot trends infographic to get a…
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Many professionals tasked with upgrading their business’s phone system do not have a background in communications technology, and may not even know where to start. There is a lot of confusion in the industry, and it can take lots of research to figure out exactly what you may need. To help out anyone who is…
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Ever wonder how important your customer service team is? Spoiler….it’s more important than you think. As business owners, we all know that acquiring a new customer can cost significantly more than keeping an existing customer. However, customer service is often the weakest point in a business, costing billions of dollars per year. Most of the…
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Everyone agrees the health and safety of our students is priority number one. Schools, communities, and local leaders want to do all that they can to make schools as safe as possible with the limited resources that they have. And one way that schools are doing this today is by upgrading their phone systems to…
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It’s almost 2020. Does your business have the communication technology, training and personnel in place that will help it flourish in the next decade? How can you tell? If you are like most business owners, managers or employees, you may not know if your company’s communication system is ready for the next 10 years. Many…
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The process of procuring an IVR system is arduous enough, but then you have to trunk it. What? If you IVR is going to sit at your facility, you’ll need phone lines to feed it. There are a few ways to do this: Order “legacy” PSTN service from your telco provider. An example would be…
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A Mass Notification System is a great resource for any business or organization. It is particularly useful during emergencies and critical events, to make sure important messages get to as many people as fast as possible. It’s no stretch to say that a properly enabled Mass Notification System can save people from getting injured, and…
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