John Michne is a big part of the cog-work that makes DiRAD run like a smooth piece of machinery. The day to day management of our sales operations fall on his shoulders, and as one of the owners of the company, he takes his job very seriously. Here’s a short interview with the man himself,…
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When Customer Satisfaction Is Down, Get Up!
Signs of falling customer satisfaction show in different ways. Sometimes it’s poor reviews, customer complaints, or a sudden, high volume of calls. When a sign like higher than normal customer calls occurs, it’s time to act. But, how do you handle it? What’s the best way to respond and address this serious warning sign and…
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Automate Tasks, See Real Business Growth
Business gets more and more complex with each passing year. Customers expect more even though the marketplace is full of uncertainty. How does a business maintain itself when the environment is so unpredictable and complicated? One answer: stop doing manual tasks that cost your business time and money! If you just asked yourself “Automate tasks…
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DiRAD Tech Experiences Growth!
July was an amazing month here at DiRAD. We celebrated independence day with our families, saw great growth in business by welcoming new clients, and most exciting of all – growth on our team! Tracy Liebenow is the new HR Coordinator for DiRAD Technologies, and the team couldn’t be more excited. She comes with years…
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AI & Business – Are Chatbots Taking Over?
With the invention and evolution of chatbots, some of the more theoretical types of AI are becoming frighteningly more possible… AI is a term we have heard with greater and greater frequency over the past several years. In all actuality, the term “artificial intelligence” has been around for a long time. John McCarthy came up…
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How is Covid-19 Affecting DiRAD?
How is Covid-19 affecting you? We’ve been asked that question from vendors, family, and friends. Businesses all around us are suffering as the economy has effectively shut down, due to Covid-19. DiRAD hasn’t been spared from the economic effects. However, telecommunications are essential. It’s a fundamental technology that must operate 24×7. It is critical that…
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Using IVAs Across Platforms
By now you may have heard of Intelligent Virtual Assistants and understand the basic concepts of how this technology is a great advancement for businesses and consumers. But what does an IVA look like when it is functioning? What are the situations and platforms where you would find an IVA in action? Let’s take a…
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The Truth About What Virtual Customer Assistant Tech Is, and Isn’t
Virtual Customer Assistant technology, or VCA, is becoming more and more a part of everyday business. It’s important to be aware of what VCA can and can’t do today. It is also wise to keep an eye towards the future and plan for what it may be able to do a few years down the…
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Working From Home in the Age of Coronavirus
The rapid spread of the Coronavirus has led to a vast number of employers to consider work-from-home strategies for their employees. While the jury is still out on the virus’s dangers, the fact remains that organizations are getting serious about work-from-home and are asking for help. The major challenges of work-from-home include: Issues with employee…
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What is Unified Communication? And Why It Should Matter to Your Business
Unified communications (UC) is not just another technical business trend to brush off as something you don’t need. When implemented thoughtfully, and properly, Unified communications can make a huge impact on your business. What is Unified Communication? Your business communicates in a number of ways. This could include phone calls, video conferencing, instant messaging, email,…
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