DiRAD strives to be a supportive workplace, by encouraging our team to enjoy their hobbies and focus on health. We love finding new ways to improve our offerings and make this a great place to work, so we make it a point to check in…
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The addition of digital tools in the healthcare industry is changing the connected experiences of patients, care teams, and administrators in a way that delivers more empathy to the customer journey. The COVID-19 pandemic has made managing high volumes of patient interactions a larger obstacle…
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At DiRAD, teamwork is everything. Each month we like to highlight a member of our team doing great things with a Company Spotlight. This month’s Company Spotlight is focused on Human Resources Coordinator, Kim Santandera! How long have you been at DiRAD? Just over a…
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The days of a stationary desk phone are almost entirely a thing of the past. Cloud calling is a unified communication service that replaces the need for conventional phone systems. These can be web-based systems or application based and they’re revolutionizing how teams communicate. At…
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Here at DiRAD Technologies, we pride ourselves on the quality of our team members. One thing that sets our office apart from others, is the addition of two four-legged friends. Each month we highlight a team member, and this month we’re highlighting DiRAD’s feline team…
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Many customers judge a company by the customer experience they offer. It’s not enough to have a great product/service anymore. Bad customer service can mean a customer(s) forever lost. There are key aspects of the CX journey that customers expect in 2022 to keep them…
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Here at DiRAD Technologies, we understand that we are a company led by a team full of interesting and experienced leaders. Getting to know each one of them better is an honor. That’s why we do a Company Spotlight each month. This month we’re highlighting…
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Before you entirely write off an outsourced contact center, we want to explain all the unforeseen costs associated with doing it yourself. You know you need to step up your customer service. That’s why you’re reading this article! But do you know what it takes…
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At DiRAD we strive to make a work environment that our employees want to keep coming back to. To show how much we value our team we do a monthly Company Spotlight to highlight those doing great things. This month’s Company Spotlight is focused on…
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Doing your part for the betterment of the planet can take form in many ways. As an individual, you can recycle, use less water when showering or cleaning dishes, or cut down energy usage in your home. As a company, we’ve seen dramatic shifts towards…
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