You’re realizing a quarter of your customer service queries have been a different language from your customer service representatives (CSRs). Resolution times are increasing as they try to overcome language barriers. As a result, simple queries are often escalated or cannot be handled at all…
Read More
At DiRAD, we believe hobbies are important for any happy employee. Hiking in particular offers a multitude of benefits for mental health and productivity. Walking, fresh air, and natural surroundings are amazing for reducing stress and anxiety. Additionally, the physical exertion involved in hiking can…
Read More
It has become common place to acknowledge four specific generations of today’s consumers and workers, who all come with their own distinct sets of values, expectations, and preferences when it comes to customer experience (CX): The Younger Gen (Millennials and Gen Z) and the Elder…
Read More
Everyone is busy these days, it’s easy to get caught up in the daily grind and neglect personal passions. However, what many don’t realize is that pursuing hobbies is not just a leisure activity; it’s essential for employee well-being and overall job performance. From boosting…
Read More
Customer Service Representatives (CSRs) are often overlooked when it comes to recognition, creating incorrect stereotypes and misconceptions of the job. In reality, they play a vital role in any organization and are a great source of pride for those that have made careers of it….
Read More
At DiRAD, we think it’s important to highlight the people on our team that are doing a great job and learn a bit more about them. We’re thrilled to shine a spotlight on one of our rising star employees, Emma! She’s only been here a…
Read More
There’s an old saying in the restaurant industry: ‘Just give them the pickle.’ It comes to the point where you simply cannot nickel and dime your customers. You give the customer the pickle on the side, and they enjoy their meal and come back another…
Read More
In today’s digital world, it’s easy to get caught up in the glow of our screens. But for many employees at DiRAD, the workday ends with a trade for fresh air and wide-open space. This isn’t just about personal preference, movement and hobbies like walking,…
Read More
What do you think of when you picture 1984? Parachute pants and giant shoulder pads were the clothing items to have. Cabbage Patch Dolls, Rainbow Bright, and GI Joe were the ‘it’ toys. Ghostbusters, Indiana Jones, and The Karate Kid ruled our movie screens. What…
Read More
In the quiet hum of daily life, many find solace and passion in activities pursued outside of work or obligation. Among these pursuits, music stands out as a rewarding hobby for countless individuals. From the rhythmic tap of a drum to the soaring melody of…
Read More