Outsourced Contact Center

An Outsourced Contact Center is Cheaper than You Think – Here’s Why

Before you entirely write off an outsourced contact center, we want to explain all the unforeseen costs associated with doing it yourself. You know you need to step up your customer service. That’s why you’re reading this article! But do you know what it takes to make a contact center efficient and accessible to all…
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Annie G

Company Spotlight: Women in Tech

DiRAD is woman-owned and proud of it. We’re proud of all the incredible women who help make what we do possible. In March’s Company Spotlight, we wanted to highlight one of those talented individuals who make our company special. This month’s Company Spotlight is focused on Annie Gartelman! How long have you been at DiRAD?…
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What It Means To Be A WBE

What better time to discuss the importance of Women-Owned Business Enterprise’ (WBE) than Women’s History Month? The purpose of WBE certifications is to enable women-owned businesses to thrive in markets that they historically wouldn’t. Increasing diversity promotes innovation in the spaces that these businesses exist in. How Do You Become Certified? The Women’s Business Enterprise…
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Virtual Assistant

How To Get Customers to Love Your Virtual Assistant

We’ve talked a lot about providing 24/7 communication with your customers via automation tools, like Artificial Intelligence (AI)-driven Chatbots and Interactive Virtual Assistants (IVA). But what if you’re doing it wrong? Too often, this technology is misused to stave off the number of customers getting to live people, while only providing limited, generic information that…
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