The DiRAD Way In Action

It might seem overly simple to say DiRAD values values over dollars, but it’s true. We call this “The DiRAD Way”. We’ve seen large outsourced contact centers that churn out more than 100 agents per month. In fairness, there’s a lot that can happen for…
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Using Contact Center Tech to Keep The Lights On

Utility companies are essential service providers that deliver warmth and security to our homes and businesses. However, they can be complex and difficult to navigate. This is where quality contact center technology comes in. The tech, plus your agents or a full outsourced contact center,…
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How To Slow The Rise Of Negative Customer Interactions

Dealing with irate customers? Increase in negative interactions? We’ve noticed signage, like the one pictured, popping up lately in more doctors’ offices and stores discouraging poor behavior with customer service representatives. A lot of businesses are doing their best to cut those interactions off before…
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Calling Is Moving To The Cloud (And it’s a good thing!)

The days of a stationary desk phone are almost entirely a thing of the past. Cloud calling is a unified communication service that replaces the need for conventional phone systems. These can be web-based systems or application based and they’re revolutionizing how teams communicate. At…
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