How To Slow The Rise Of Negative Customer Interactions

Dealing with irate customers? Increase in negative interactions? We’ve noticed signage, like the one pictured, popping up lately in more doctors’ offices and stores discouraging poor behavior with customer service representatives. A lot of businesses are doing their best to cut those interactions off before…
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Calling Is Moving To The Cloud (And it’s a good thing!)

The days of a stationary desk phone are almost entirely a thing of the past. Cloud calling is a unified communication service that replaces the need for conventional phone systems. These can be web-based systems or application based and they’re revolutionizing how teams communicate. At…
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