Contact Center Stack

Headquartered in Clifton Park, NY, DiRAD is all about the Contact Center Stack: Our technology offerings include contact center software implementation, Interactive Voice and Virtual Assistants, and Mass Notification. DiRAD’s team of developers has also created amazing solutions that leverage innovative technologies like AI-powered virtual customer assistants and chatbots to create “living” applications that can step in when a person is unavailable. DiRAD is always at the edge of technology, constantly looking for solutions that will help our customers do more with less.

The DiRAD Difference

On the people side, DiRAD offers a fully staffed Contact Center that can accommodate on premise and remote agents.  We combine our customer service and technology expertise to deliver a world-class Customer Experience (CX) for customers of our clients in government, health care, and business.

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Core Competencies

DiRAD’s team members are experts in their field and are constantly learning new communication technologies and ways of working more efficiently for our customers. Our IVR/Call Center experience is also complemented by the following competencies:

  • Genesys Technical Certifications
  • Amazon AWS Technical Certifications
  • Microsoft .NET development
  • Javascript, REACT, CSS, JSON, REST, HTML5 development
  • Twilio Development
  • SIP Telephony architecture and development
  • Artificial Intelligence application development
  • Google CCAI Development
  • Business Analysis
  • Cisco Certifications
  • Project Management (PMI) certifications
  • Mobile interface design
  • WAN/LAN design expertise
  • Speech Recognition design and development


Since 1984, DiRAD Technologies has been providing innovative communications solutions. DiRAD began as a provider of Interactive Voice Response (IVR) systems, and in 2000 become a Genesys (then Interactive Intelligence) partner. With this partnership, DiRAD soon became a well-known call center solution provider for government agencies. The company deployed systems for large metropolitan agencies such as the New York Police Department, Atlanta Housing Authority, Minneapolis Bureau of the Treasury, the New York City Board of Elections and New York City Poison Control.

In 2014, DiRAD was acquired by long-time employees Maria Massa, John Michne and Rami Hachem. As a result of the acquisition, DiRAD was certified as a Women-Owned Business, and has since added certifications in a number of states, plus the nationally recognized designation WBENC.

2015 Brought DiRAD into the Enterprise Hosted IP/PBX (VoIP) industry, when the company launched Nextphone, a soft-switch VoIP phone system platform that would provide independent, reliable, and low-cost telephone services to business and government entities throughout the United States.  DiRAD continues to offer Nextphone to select clients.

In 2018, DiRAD was contracted to provide helpdesk support for a new DMV initiative in New York State that serves over 11,000 auto dealerships. As a result of this project, DiRAD now operates its own, separate call center facility and offers outsourced contact center services to companies and government agencies.


Throughout its long history, DiRAD has been able to retain the best and brightest people by promoting a workplace that is professional yet laid back; a think-tank culture where ideas are freely exchanged and adventures with “bleeding edge” technology are encouraged. Change is mandatory, fancy clothes are optional, and egos are left at the door. We value the customer above all else and go to great lengths to ensure complete customer satisfaction. We’ve been successful for over 38 years by adhering to one credo: Take care of the customer first, and everything else will take care of itself.


Our mission is to help organizations create happy customers by providing technology and services that dramatically improve customer service while ultimately lowering costs. Our goals and objectives revolve around the fact that DiRAD’s owners are not entrepreneurs, but technologists whose day-to-day objective is to make sure our customers are happy – if we’re successful in that objective, our company will grow.


During our 38-year history, we’ve seen many exuberant companies come and go. We prefer slow and steady growth, without taking on long-term debt.

We value respect, transparency, collaboration, and direct feedback. We have no tolerance for disrespect, office politics or discrimination of any kind.

We have a healthy dissatisfaction with the status quo – how can we improve? Where is our technology taking us next? Who is a potential partner?

Do the right thing.