Headquartered in Clifton Park NY, DiRAD is all about the Contact Center Stack: Our technology offerings include contact center software implementation, Interactive Voice and Virtual Assistants, and Mass Notification. DiRAD’s team of developers has also created amazing solutions that leverage innovative technologies like AI-powered virtual customer assistant, and chatbots to create “living” applications that can step in when a person is unavailable. DiRAD is always at the edge of technology, constantly looking for solutions that will help our customers do more with less.
On the people side, DiRAD offers a fully staffed Contact Center that can accommodate on premise and remote agents. We combine our customer service and technology expertise to deliver a world-class Customer Experience (CX) for customers of our clients in government, health care, and business.