DiRAD Technologies implements a variety of contact center solutions, including Genesys Cloud CX. DiRAD’s contact center implementation services include:
- PMP-Certified project management
- In-depth business analysis and thorough discovery process
- Custom development of call, SMS, email, and web chat flows
- Artificial Intelligence (AI) – enabled Interactive Voice Response (IVR)
- Onsite, direct training and cutover support
Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10000+ companies in over 100 countries.
Already a customer? While legacy systems are leaving us in 2025, there is a smooth integration path to Genesys Cloud. Here’s what you can expect from a DiRAD migration to Genesys Cloud CX:
- No “double payment” of maintenance and Genesys Cloud subscription costs in the same year. We help you with a predictable budget as you move to the cloud.
- DiRAD’s documentation and knowledge of your current system will allow us to perform the migration at a very low cost.
- NYS Government customers can take advantage of the OGS IT Umbrella contract to simplify procurement. As a bonus, DiRAD is a New York State and NYC certified Women-Owned Business.