DiRAD Technologies implements a variety of contact center solutions, including Genesys Cloud CX. DiRAD’s contact center implementation services include: Genesys Partner

  • PMP-Certified project management
  • In-depth business analysis and thorough discovery process
  • Custom development of call, SMS, email, and web chat flows
  • Artificial Intelligence (AI) – enabled Interactive Voice Response (IVR)
  • Onsite, direct training and cutover support

About Genesys

Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10000+ companies in over 100 countries.

Already a customer? While legacy systems are leaving us in 2025, there is a smooth integration path to Genesys Cloud. Here’s what you can expect from a DiRAD migration to Genesys Cloud CX:

  1. No “double payment” of maintenance and Genesys Cloud subscription costs in the same year. We help you with a predictable budget as you move to the cloud.
  2. DiRAD’s documentation and knowledge of your current system will allow us to perform the migration at a very low cost.
  3. NYS Government customers can take advantage of the OGS IT Umbrella contract to simplify procurement. As a bonus, DiRAD is a New York State and NYC certified Women-Owned Business.

Contact us to learn more.

Genesys Cloud

The Genesys Cloud CX contact center platform empowers your business to provide exceptional service across the customer journey.

  • Intuitive design for effortless experiences – Get up and running quickly and host fluid, effortless conversations across all channels. The intuitive interface of Genesys Cloud CX is easy to use and configure as needed — no technical expertise required.
  • Unified CX plus WEM, enhanced with AI – Oversee customer experiences and workforce engagement management (WEM) with ease. Let artificial intelligence (AI) liberate agents from routine tasks and leverage your data to provide essential insights.
  • Composable and future-proof platform – Compose your ideal solution from an array of native components, a vast partner ecosystem and open APIs. Our cloud-first strategy aims to solve tomorrow’s problems today to keep your business fueled for the future.

Genesys PureConnect

A flexible, all-in-one CX application that meets your needs.

The Genesys PureConnect™ application is the only true, all-in-one omnichannel contact center and communications solution recognized as a leader in both cloud and on-premises markets. Get the richest set of capabilities—built from the ground up—to be certain you’re operating with maximum reliability, flexibility and control.