DiRAD Technologies implements a variety of contact center solutions, including Genesys Cloud and Genesys PureConnect. DiRAD’s contact center implementation services include:
- PMP-Certified project management
- In-depth business analysis and thorough discovery process
- Custom development of call, SMS, email, and web chat flows
- Artificial Intelligence (AI) – enabled Interactive Voice Response (IVR)
- Onsite, direct training and cutover support
Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10000+ companies in over 100 countries.