As a 26-year Genesys partner, DiRAD has developed best practices in call center implementation using Genesys Cloud CX. Our expert staff has completed projects for some of the busiest state, municipal, and higher education institutions throughout the US.
- PMP-Certified project management
- In-depth business analysis and thorough discovery process
- Custom development of call, SMS, email, and web chat flows
- Artificial Intelligence (AI) – enabled Interactive Voice Response (IVR)
- Onsite, direct training and cutover support
About Genesys
Genesys Telecommunications Laboratories, Inc. is a global leader in cloud-based contact center and customer experience (CX) solutions, helping organizations deliver seamless, personalized interactions across voice, email, chat, SMS, and digital channels. Founded in 1990 and headquartered in Daly City, California, Genesys serves thousands of enterprises and government agencies worldwide through its flagship platform, Genesys Cloud CX. The company’s technology combines omnichannel communications, workforce engagement management, AI-powered automation, and real-time analytics to improve customer satisfaction, increase agent productivity, and optimize operational efficiency. Genesys enables businesses of all sizes to modernize their contact centers, automate routine interactions with voicebots and chatbots, and gain actionable insights to deliver exceptional customer experiences at scale.
The Genesys Cloud CX contact center platform empowers your business to provide exceptional service across the customer journey.
- Intuitive design for effortless experiences – Get up and running quickly and host fluid, effortless conversations across all channels. The intuitive interface of Genesys Cloud CX is easy to use and configure as needed — no technical expertise required.
- Unified CX plus WEM, enhanced with AI – Oversee customer experiences and workforce engagement management (WEM) with ease. Let artificial intelligence (AI) liberate agents from routine tasks and leverage your data to provide essential insights.
- Composable and future-proof platform – Compose your ideal solution from an array of native components, a vast partner ecosystem and open APIs. Our cloud-first strategy aims to solve tomorrow’s problems today to keep your business fueled for the future.