Below are some of the projects that DiRAD has helped develop and implement. From contact center and phone solutions for state agencies to IVR systems for transit authorities, DiRAD has used their knowledge, experience and technology to improve communications nationwide.
Atlanta Housing Offers 24/7 Automated Customer Service Utilizing DiRAD IVR System
The largest public housing agency in Georgia, and one of the largest in the nation, Atlanta Housing (AH) has been at the forefront of providing affordable housing for many low-income families in the city of Atlanta, serving more than 50,000 people. AH offers several different housing assistance programs that are in high demand — applicants…
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Volusia County Jail IVR Solution
To handle the thousands of calls per week by often frantic callers trying to find the status of an inmate, this busy Florida jail contracted DiRAD to design an Interactive Voice Response (IVR) solution. Hosted in DiRAD’s cloud with no hardware or software at the customer location, the system is in constant contact with the…
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Memphis Light, Gas & Water
With disparate phone systems and a call center cobbled together with applications from multiple vendors, Memphis Light, Gas & Water needed a unified solution to improve their customers’ experience. There was a big challenge with the solution, in that it had to be integrated into the existing telephony infrastructure. Learn about the final solution DiRAD…
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Hampton Roads Transit
Hampton Roads Transit (HRT) in Norfolk, VA serves over 22 million annual passengers within its 369-square-mile service area. HRT handles hundreds of thousands of calls per year from users of its fixed-route and light rail services for schedules, so it already had an Interactive Voice Response System (IVR) in place. However, while the IVR worked…
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New York City Administration for Children’s Services
With over 5,000 employees and tens of thousands of children and families in the care of New York City Administration for Children’s Services, the agency is mandated to answer calls from providers, clients, parents, and family members. Handling this call traffic while trying to provide excellent customer service puts an enormous strain on the agency…
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South Carolina Department of Social Services Using DiRAD IVR to manage overwhelming call volume
As one of the largest public agencies in the state, SCDSS provides a vast array of public services. These services result in a daily barrage of calls to the agency, straining the limits of staff to answer questions and provide assistance when it is truly needed.
New York Metropolitan Transportation Authority Contact Center Implementation
The New York Metropolitan Transportation Authority was looking for a call center solution that would streamline and consolidate operations, while improving customer service and efficiency.
Board of Elections in the City of New York Contact Center Implementation
The Board of Elections in the City of New York is responsible for voter registration, outreach, operating poll sites, voter education, and many other tasks, for all five boroughs of the City. To say they need to be able to handle a large volume of calls and other inquiries during election cycles would be an…
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