How DiRAD's IVR Solution Helped A Jail With Their Operational Effectiveness And Efficiencies

To handle the thousands of calls per week by often frantic callers trying to find the status of an inmate, this busy Florida jail contracted DiRAD to design an Interactive Voice Response (IVR) solution. Hosted in DiRAD’s cloud with no hardware or software at the customer location, the system is in constant contact with the jail’s JMS system, receiving pushed files full of new inmate data at regular intervals.

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