Innovative IVR systems from a leader in speech technology.
DiRAD Interactive Voice Response Solutions
DiRAD SmartSpeech IVR is like having an IVA – Intelligent Virtual Assistant – that functions via voice, text, chat, and social media messaging. This allows your customers to speak in plain language with your assistant as if it were a live agent. Take advantage of Generative AI to provide information to customers without having to build a complex IVR call flow – using this method, IVR development is simplified and much less costly than legacy applications.
IVR Systems with Flexible Deployment Options
Our IVR systems are powering mission-critical organizations in government, higher education environments and businesses throughout the United States. Our interactive voice response systems can be provided as a hosted, fully-managed solution or a premise-based system. In addition to our turnkey, cloud-based solutions, our premise-based IVR platforms are designed for self-hosting, and require little to no hardware to operate. Offerings range from micro-units running 4-port applications to large-scale platforms that process millions of calls per month.
DiRAD Interactive Voice Response System Capabilities:
SmartSpeech IVR easily filters out background noise, so customers are always heard.
- Cloud or Premise-Based
- Speech Recognition and DTMF support
- Natural Language Processing
- Elastic capacity, unlimited number of concurrent calls
- API integration extends functionality to include many different external services including call center platforms
- Unlimited Language Support
- Browser-Based Administration
- Integration with many back-end data sources including SQL, Oracle, Web Services, API’s, Batch File Transfer, and others
- Speech-Enabled Artificial Intelligence – DiRAD works with Google and AWS to deliver the best in Natural Language solutions
User-Friendly Web-Based Dashboard
As part of an interactive voice response system, DiRAD designs easy-to-use web interfaces that provide graphical views of call statistics, as well as “fly-by-wire” controls that provide non-technical staff powerful control over the system. Web pages can be custom-designed to match customer specifications and organization look-and-feel. You no longer have to rely on IT staff to do IVR things.
Contact Us to See What IVR can do for your organization.
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