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Reimagine Customer Communications



 



Contact Center Technology Icon

Contact Center Technology
Take customer service to the next level with innovations that deliver world-class customer experiences.

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Outsourced Contact Center Icon

Outsourced Contact Center
Professional center agents provide a tailored, cost-effective call center solution to meet your organization’s customer service needs.

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Interactive Voice Response Icon

Interactive Voice Response
Leverage AI, machine learning, and speech technologies to provide interactive, 24/7 services.

Enhance Your Communication

Mass Notifications & Alerts Icon

Mass Notifications & Alerts
Custom-designed mass notification systems communicate urgent messages across all channels, to any number of people.

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VoIP Phone Systems Icon

Enterprise Telephony Solutions
From SIP Trunking to Cloud PBX services, DiRAD can unify branch offices and replace legacy “Big Telecom” fixed-line services.

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Chatbot & Virtual Assistants

Chatbot & Intelligent Virtual Assistants
Utilize chatbots & intelligent virtual assistants with AI-driven conversational speech capabilities to enhance your customer service offerings.

Build Your Solution

What to Look for When Outsourcing Customer Care

Increase your company’s profits by selling more. That’s one way to outperform competitors. A smarter way to increase profits is by outsourcing some of your business activities. If you rely on a large volume of customer interactions, it may be time to consider outsourcing customer care. Customer interactions could mean inbound phone calls. It could…
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Improve Customer Experience from the First Call

Customer experience/service has increasingly become an area in which companies compete, so having the right system in place is critical. Have you ever called a business, only to be greeted by a clunky IVR system? You know the kind we’re talking about. You call in with what seems like a simple enough question or request,…
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