Contact Center Technology
Take customer service to the next level with adaptable contact center & live answering solutions.
VoIP Phone Systems
Locally-supported & cost-effective VoIP phone service that businesses & government organizations throughout New York State trust.
Interactive Voice Response
Leverage AI, machine learning, and VoIP technologies to provide interactive, 24/7 services.
Mass Notifications & Alerts
Custom-designed mass notification systems communicate urgent messages across all channels, to any number of people.
Outsourced Contact Center
New York based call center agents provide a tailored, cost-effective outsourced call center solution to meet your business’s customer service needs.
Chatbot & Intelligent Virtual Assistants
Utilize chatbots & intelligent virtual assistants with AI-driven conversational speech capabilities to enhance your customer service offerings.
With budgets getting smaller and smaller, and the rate of diverse communication needs of consumers growing faster and faster, companies are being forced to get creative in their efforts to meet customer requirements in cost-effective ways. DiRAD offers affordable, cutting-edge business communication systems and call center outsourcing services to meet these ever-changing needs. Our unified communication solutions are trusted by businesses and government organizations throughout the U.S. Located in Clifton Park, we serve Latham, Saratoga, Albany and beyond with unmatched local customer support.
Located in Clifton Park, NY, we’re there when you need us. Our customer-centric philosophy has resulted in decade long relationships with businesses & government organizations in New York State & throughout the U.S.
We have a track record of solving problems where others have failed. You’ll never hear us say, “It’s not our problem.” or “It can’t be done.” If you have a problem, we have a solution.
Rather than build walls between you and your customers, DiRAD helps you tear them down. As customer communication preferences change, we’ll help ensure your business is able to change with it.
Ready to Take Communication to the Next Level?Let's Chat
At DiRAD, we treat our employees like family. Our office is a safe place, full of communication and maybe even a few pets. We love to highlight the incredible folks who make us the company we are by interviewing them and sharing their responses in our company spotlight. This month’s company spotlight is on Lindsey…
Let’s face it – a good or bad customer experience over the phone can really make or break your day. Have you ever called your bank or another company only to find yourself trapped in a never-ending loop of menu options? Now imagine if on top of being frustrated by the poor routing system that…