DiRAD provides critical tools for COVID-19 communications and staff management. Learn more

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Contact Center Technology
Take customer service to the next level with adaptable contact center & live answering solutions.

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VoIP Phone Systems
Locally-supported & cost-effective VoIP phone service that businesses & government organizations throughout New York State trust.

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Interactive Voice Response
Leverage AI, machine learning, and VoIP technologies to provide interactive, 24/7 services.

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Mass Notifications & Alerts
Custom-designed mass notification systems communicate urgent messages across all channels, to any number of people.

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Outsourced Contact Center
New York based call center agents provide a tailored, cost-effective outsourced call center solution to meet your business’s customer service needs.

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Chatbot & Virtual Assistants

Chatbot & Intelligent Virtual Assistants
Utilize chatbots & intelligent virtual assistants with AI-driven conversational speech capabilities to enhance your customer service offerings.

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Make COVID Survey’s Touch-Free!

Tech Tuesday Tip – Limit in-person contact & handling of frequently touched items, like COVID Survey’s! Our COVID Survey’s System is touch-free, easy to use, and inexpensive. It’s also NO CONTRACTS! When you no longer need it, just cancel it. FEATURES: •Create telephone and text message surveys to assess COVID risk for people entering your facilities, and…
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Enhancing Customer Experience Webinar

DiRAD Technologies‘ very own Jolene Damián had the pleasure of co-hosting a webinar titled “Enhancing Customer Experience – bridging the gap between marketing and technology” last month with Michael Roach Creative. Not only was the turnout good, but those who attended noted that it was well presented, informative, helpful, and also fun. Some of the…
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