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Contact Center Technology
Take customer service to the next level with adaptable contact center & live answering solutions.

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VoIP Phone Systems
Locally-supported & cost-effective VoIP phone service businesses throughout New York State trust.

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Interactive Voice Response
Leverage AI, machine learning, and VoIP technologies to provide interactive, 24/7 services.

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Mass Notifications & Alerts
Custom-designed notification systems communicate urgent messages across all channels, to any number of people.

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Outsourced Contact Center
New York based call center agents provide a tailored, cost-effective solution to meet your business’s customer service needs.

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Chatbot & Virtual Assistants
Utilize chatbots with AI-driven conversational speech capabilities to enhance your customer service offerings.

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What is Unified Communication? And Why It Should Matter to Your Business

Business Communication Systems

Unified communications (UC) is not just another technical business trend to brush off as something you don’t need. When implemented thoughtfully, and properly, Unified communications can make a huge impact on your business. What is Unified Communication? Your business communicates in a number of ways. This could include phone calls, video conferencing, instant messaging, email,…
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How to Create a User-Friendly IVR System

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When done right, customers can find an IVR system immensely useful. However, when set up improperly an IVR system can be extremely frustrating for customers. We have all experienced these situations. You call to book a simple appointment and are all of the sudden lost in an endless maze of questions, passwords, and detail retrieval….
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