Contact Center Technology
Take customer service to the next level with innovations that deliver world-class customer experiences.
Outsourced Contact Center
Professional center agents provide a tailored, cost-effective call center solution to meet your organization’s customer service needs.
Interactive Voice Response
Leverage AI, machine learning, and speech technologies to provide interactive, 24/7 services.
Mass Notifications & Alerts
Custom-designed mass notification systems communicate urgent messages across all channels, to any number of people.
Enterprise Telephony Solutions
From SIP Trunking to Cloud PBX services, DiRAD can unify branch offices and replace legacy “Big Telecom” fixed-line services.
Chatbot & Intelligent Virtual Assistants
Utilize chatbots & intelligent virtual assistants with AI-driven conversational speech capabilities to enhance your customer service offerings.
With budgets getting smaller and smaller, and the rate of diverse communication needs of consumers growing faster and faster, companies are being forced to get creative in their efforts to meet customer requirements in cost-effective ways. DiRAD offers innovative customer communication systems and call center outsourcing services to meet these ever-changing needs. Our solutions are trusted by businesses and government organizations throughout the U.S.
Located in Clifton Park, NY, we’re there when you need us. Our customer-centric philosophy has resulted in decades-long relationships with businesses & government organizations throughout the U.S.
Our team is full of smart people who bring creative solutions to business challenges. We have an unmatched track record when it comes to applying our expertise and best practices to all projects, large and small.
Rather than build walls between you and your customers, DiRAD helps you tear them down. As customer communication preferences change, we’ll help ensure your business is able to change with it.
Ready to Take Customer Service to the Next Level?Let's Chat
Customer experience/service has increasingly become an area in which companies compete, so having the right system in place is critical. Have you ever called a business, only to be greeted by a clunky IVR system? You know the kind we’re talking about. You call in with what seems like a simple enough question or request,…
How many customers are you missing out on because you lack the resources to interact with them 24 hours a day? You might be ready to consider automating your communications to capture those contacts that usually walk away because they can’t reach you. Most organizations start looking at voice automation when call volume is overwhelming,…