DiRAD provides critical tools for COVID-19 communications and staff management. Learn more

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Contact Center Technology
Take customer service to the next level with adaptable contact center & live answering solutions.

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VoIP Phone Systems
Locally-supported & cost-effective VoIP phone service that businesses & government organizations throughout New York State trust.

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Interactive Voice Response
Leverage AI, machine learning, and VoIP technologies to provide interactive, 24/7 services.

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Mass Notifications & Alerts
Custom-designed mass notification systems communicate urgent messages across all channels, to any number of people.

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Outsourced Contact Center
New York based call center agents provide a tailored, cost-effective outsourced call center solution to meet your business’s customer service needs.

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Chatbot & Virtual Assistants

Chatbot & Intelligent Virtual Assistants
Utilize chatbots & intelligent virtual assistants with AI-driven conversational speech capabilities to enhance your customer service offerings.

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DiRAD Tech Experiences Growth!

July was an amazing month here at DiRAD. We celebrated independence day with our families, saw great growth in business by welcoming new clients, and most exciting of all – growth on our team! Tracy Liebenow is the new HR Coordinator for DiRAD Technologies, and the team couldn’t be more excited. She comes with years…
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AI & Business – Are Chatbots Taking Over?

With the invention and evolution of chatbots, some of the more theoretical types of AI are becoming frighteningly more possible… AI is a term we have heard with greater and greater frequency over the past several years. In all actuality, the term “artificial intelligence” has been around for a long time. John McCarthy came up…
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