DiRAD provides critical tools for COVID-19 communications and staff management. Learn more

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Contact Center Technology
Take customer service to the next level with adaptable contact center & live answering solutions.

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VoIP Phone Systems
Locally-supported & cost-effective VoIP phone service that businesses & government organizations throughout New York State trust.

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Interactive Voice Response
Leverage AI, machine learning, and VoIP technologies to provide interactive, 24/7 services.

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Mass Notifications & Alerts
Custom-designed mass notification systems communicate urgent messages across all channels, to any number of people.

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Outsourced Contact Center
New York based call center agents provide a tailored, cost-effective outsourced call center solution to meet your business’s customer service needs.

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Chatbot & Virtual Assistants

Chatbot & Intelligent Virtual Assistants
Utilize chatbots & intelligent virtual assistants with AI-driven conversational speech capabilities to enhance your customer service offerings.

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Get to Know the DiRAD Technologies Team

John Michne is a big part of the cog-work that makes DiRAD run like a smooth piece of machinery. The day to day management of our sales operations fall on his shoulders, and as one of the owners of the company, he takes his job very seriously. Here’s a short interview with the man himself,…
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When Customer Satisfaction Is Down, Get Up!

Signs of falling customer satisfaction show in different ways. Sometimes it’s poor reviews, customer complaints, or a sudden, high volume of calls. When a sign like higher than normal customer calls occurs, it’s time to act. But, how do you handle it? What’s the best way to respond and address this serious warning sign and…
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