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Contact Center Technology
Take customer service to the next level with adaptable contact center & live answering solutions.

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VoIP Phone Systems
Locally-supported & cost-effective VoIP phone service that businesses & government organizations throughout New York State trust.

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Interactive Voice Response
Leverage AI, machine learning, and VoIP technologies to provide interactive, 24/7 services.

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Mass Notifications & Alerts
Custom-designed mass notification systems communicate urgent messages across all channels, to any number of people.

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Outsourced Contact Center
New York based call center agents provide a tailored, cost-effective outsourced call center solution to meet your business’s customer service needs.

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Chatbot & Virtual Assistants

Chatbot & Intelligent Virtual Assistants
Utilize chatbots & intelligent virtual assistants with AI-driven conversational speech capabilities to enhance your customer service offerings.

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COVID Risk Surveys Weighing You Down?

If your company is open for business you may be collecting “COVID Risk Surveys” at the door. Collecting this important information can make a life of difference! But if you’re collecting this important survey information, then you should be doing so with a system that is healthy, efficient, and cost-effective! Having to print, put out,…
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What are chatbots, and how do they work?

If you’re reading this article, you’re using software, or simply a collection of computer instructions that tell your electronic devices how to work. Not to blow your mind, but… the technology involved to let you casually browse the internet is astounding. The internet is built upon these computer instructions. Chatbots are computer programs, too. They…
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