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Contact Center Technology Icon

Contact Center Technology
Take customer service to the next level with innovations that deliver world-class customer experiences.

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Outsourced Contact Center Icon

Outsourced Contact Center
Professional center agents provide a tailored, cost-effective call center solution to meet your organization’s customer service needs.

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Interactive Voice Response Icon

Interactive Voice Response
Leverage AI, machine learning, and speech technologies to provide interactive, 24/7 services.

Enhance Your Communication

Mass Notifications & Alerts Icon

Mass Notifications & Alerts
Custom-designed mass notification systems communicate urgent messages across all channels, to any number of people.

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VoIP Phone Systems Icon

Enterprise Telephony Solutions
From SIP Trunking to Cloud PBX services, DiRAD can unify branch offices and replace legacy “Big Telecom” fixed-line services.

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Chatbot & Virtual Assistants

Chatbot & Intelligent Virtual Assistants
Utilize chatbots & intelligent virtual assistants with AI-driven conversational speech capabilities to enhance your customer service offerings.

Build Your Solution

Is chatbot technology right for my business? 5 Goals That Align with Chatbot Technology

One of the most important things to consider about chatbot technology is how you’ll use it to accomplish your business goals. Investing in a chatbot for the sake of keeping up with the times isn’t a wise strategy. It will leave you feeling like you wasted your time, money, and effort when you realize that…
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What to Look for When Outsourcing Customer Care

Increase your company’s profits by selling more. That’s one way to outperform competitors. A smarter way to increase profits is by outsourcing some of your business activities. If you rely on a large volume of customer interactions, it may be time to consider outsourcing customer care. Customer interactions could mean inbound phone calls. It could…
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