DiRAD provides critical tools for COVID19 communications and staff management. Learn more

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Contact Center Technology
Take customer service to the next level with adaptable contact center & live answering solutions.

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VoIP Phone Systems
Locally-supported & cost-effective VoIP phone service that businesses & government organizations throughout New York State trust.

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Interactive Voice Response
Leverage AI, machine learning, and VoIP technologies to provide interactive, 24/7 services.

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Mass Notifications & Alerts
Custom-designed mass notification systems communicate urgent messages across all channels, to any number of people.

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Outsourced Contact Center
New York based call center agents provide a tailored, cost-effective outsourced call center solution to meet your business’s customer service needs.

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Chatbot & Virtual Assistants

Chatbot & Intelligent Virtual Assistants
Utilize chatbots & intelligent virtual assistants with AI-driven conversational speech capabilities to enhance your customer service offerings.

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How is Covid-19 Affecting DiRAD?

We’ve been asked that question from vendors, family, and friends. Businesses all around us are suffering as the economy has effectively shut down. DiRAD hasn’t been spared from the economic effects. However, telecommunications are essential – it’s a fundamental technology that must operate 24×7. It is critical that our contact center, IVR, and Cloud Phone…
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Using IVAs Across Platforms

cross platform technology

By now you may have heard of Intelligent Virtual Assistants and understand the basic concepts of how this technology is a great advancement for businesses and consumers. But what does an IVA look like when it is functioning? What are the situations and platforms where you would find an IVA in action? Let’s take a…
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