DiRAD provides critical tools for COVID-19 communications and staff management. Learn more

Build Your Business Communication System

Contact Center Technology Icon

Contact Center Technology
Take customer service to the next level with adaptable contact center & live answering solutions.

Explore Options

VoIP Phone Systems Icon

VoIP Phone Systems
Locally-supported & cost-effective VoIP phone service that businesses & government organizations throughout New York State trust.

View Pricing & Options

Interactive Voice Response Icon

Interactive Voice Response
Leverage AI, machine learning, and VoIP technologies to provide interactive, 24/7 services.

Enhance Your Communication

Mass Notifications & Alerts Icon

Mass Notifications & Alerts
Custom-designed mass notification systems communicate urgent messages across all channels, to any number of people.

Discover Possibilities

Outsourced Contact Center Icon

Outsourced Contact Center
New York based call center agents provide a tailored, cost-effective outsourced call center solution to meet your business’s customer service needs.

View Our Capabilities

Chatbot & Virtual Assistants

Chatbot & Intelligent Virtual Assistants
Utilize chatbots & intelligent virtual assistants with AI-driven conversational speech capabilities to enhance your customer service offerings.

Build Your Solution

Enhancing Customer Experience Webinar

DiRAD Technologies‘ very own Jolene Damián had the pleasure of co-hosting a webinar titled “Enhancing Customer Experience – bridging the gap between marketing and technology” last month with Michael Roach Creative. Not only was the turnout good, but those who attended noted that it was well presented, informative, helpful, and also fun. Some of the…
Read More

Ryann Walters, Call Center Director

DiRAD Technologies Call Center Director, Ryann Walters, is an incredible asset to the business. With such a large outsourced call center located in Upstate NY, handling many large contracts like the NYS DMV, she is an integral part of the team. We sat down to learn more about this amazing woman and her journey. Here…
Read More

See More News & Blogs Posts »

How Can We Help?

  • This field is for validation purposes and should be left unchanged.