How DiRAD Helped A Leading Utility Transform Their Call Center

With disparate phone systems and a call center cobbled together with applications from multiple vendors, Memphis Light, Gas & Water needed a unified solution to improve their customers’ experience. There was a big challenge with the solution, in that it had to be integrated into the existing telephony infrastructure. Learn about the final solution DiRAD recommended, the outstanding results it generated and what the next step in the evolution of this solution will be.