contact center

Difference Between Contact Centers & Call Centers

What’s the difference between a Contact Center and a Call Center? If you find your business is in the market to revamp how it interacts with customers, knowing the differences (and similarities) between the two types can be important. A simplistic view of how they are different would be this: A Call Center deals just…
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inbound SMS

Utilizing Inbound SMS to Improve Your Customer Service

It is no secret that people have become increasingly reliant on their smartphones. In fact, texting has become the #1 way people choose to communicate. Back in 2017 a DOMO study found that worldwide over 15 million text messages were sent every minute. That is a lot of communication happening via SMS, and that number…
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women working at a call center

Benefits of VoIP Phone Systems for Call Centers

Call centers have made some large changes over the past decade. They have evolved from a necessary cost-center with entry-level staff, to an important driver of brand differentiation, revenue generation, and customer satisfaction. If you haven’t upgraded your call center experience, you are falling behind the curve. Adopting voice over Internet protocol (VoIP) technology can…
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