If you’re a government employee, you’ve probably been using the same software and technical tools for several years. This is typical, due to the lengthy procurement process, combined with a need to source only proven, secure, and reliable software and cloud services. Plus, change is…
Read More
At DiRAD, a company dedicated to customer service staffing and technology, we know the truth: at the heart of every ticket, every chat, and every line of code is a human connection. Our team operates at the intersection of empathy and efficiency. They are the…
Read More
The modern power grid is under a level of pressure not seen since the dawn of electrification. The culprit? The explosive growth of AI server farms—digital titans that require massive, unfailing blocks of power to fuel the global AI revolution. For utility providers, this “grid…
Read More
In the modern workplace, the “paycheck for productivity” trade-off is becoming a relic of the past. Today, the most successful organizations aren’t just built on talent; they are built on a foundation of mutual appreciation. March 6th marks National Employee Appreciation Day, so in honor…
Read More
Outsourcing customer service is a common strategic move for public transit agencies looking to improve rider experiences while managing tight budgets. While the core mission of a transit agency is moving people, the specialized nature of modern customer service channels (social media, 24/7 chat support,…
Read More
In the sprawling landscape of digital advertising and brand building, the perception often leans towards large departments, but the small marketing teams, like ours, tend to defy expectations. In this month’s Company Spotlight, we’re highlighting DiRAD’s Marketing/Sales Department, an agile team making a big impact!…
Read More
In 2026, customer experience will need to be felt by more than product or service experience. Customers aren’t comparing product VS product; they’re comparing their overall experiences with an organization. Meeting those expectations means scaling up technology to match the new demand with a new…
Read More
Every successful company has a powerful engine driving its progress, and for us, that is our incredible Tech Team. While they don’t operate in the spotlight, their work is front and center – from keeping our products running smoothly 24/7, to helping various departments within…
Read More
Are you a New York City Agency looking to dramatically improve your Customer Experience (CX)? We’re here to tell you that achieving a best-in-class customer service solution has never been easier or faster. NYC agencies can now purchase a full Genesys Cloud call center solution,…
Read More
A familiar sign of the holiday season is the iconic white and red Toys for Tots donation bin. But have you ever wondered what happens to your toy after you drop it off, or how you can play a larger role in bringing Christmas joy…
Read More