Providing exceptional customer experiences (CX) in the fast-paced world of public transportation requires its own unique blend of human expertise and technological support. Customer service representatives in the transit space need to have a strong understanding of the system they support, as well as a…
Read More
It might seem overly simple to say DiRAD values values over dollars, but it’s true. We call this “The DiRAD Way”. We’ve seen large outsourced contact centers that churn out more than 100 agents per month. In fairness, there’s a lot that can happen for…
Read More
Creating exceptional customer experiences starts at the top. Make curating those experiences part of your company culture. Customer service should be a priority throughout your organization. This means that everyone in your company, from the CEO to the front-line employees, should be committed to providing…
Read More
Utility companies are essential service providers that deliver warmth and security to our homes and businesses. However, they can be complex and difficult to navigate. This is where quality contact center technology comes in. The tech, plus your agents or a full outsourced contact center,…
Read More
Volatile weather, public health emergencies, and the like are situations that we’re always doing our best to prepare for. There’s a lot of moving pieces when situations like this arise. Whatever can be automated should, so that emergency responders can focus on the tasks that…
Read More
Tensions are high during the holiday season, so it’s up to you to make sure your Customer Service Representatives (CSRs) are equipped with everything they need to keep moods merry. A combination of technology and knowledgeable CSRs will enable that. Below are the various ways…
Read More
Before you entirely write off an outsourced contact center, we want to explain all the unforeseen costs associated with doing it yourself. You know you need to step up your customer service. That’s why you’re reading this article! But do you know what it takes…
Read More
Customer service is not just for businesses anymore. Producing happy customers is just as important for municipalities as it is for business, albeit for the opposite reason. Businesses want their customers to return and spend more money. Municipalities need to create happy citizens, so they…
Read More
Limit in-person contact & handling of frequently touched items, like a COVID Survey! Our COVID Survey System is touch-free, easy to use, and inexpensive. It’s also NO CONTRACTS! When you no longer need it, just cancel it. FEATURES: • Create telephone and text message surveys…
Read More
DiRAD Technologies‘ very own Jolene Damián had the pleasure of co-hosting a webinar titled “Enhancing Customer Experience – bridging the gap between marketing and technology” last month with Michael Roach Creative. Not only was the turnout good, but those who attended noted that it was…
Read More