CX Expectations You Need To Know

Many customers judge a company by the customer experience they offer. It’s not enough to have a great product/service anymore. Bad customer service can mean a customer(s) forever lost. There are key aspects of the CX journey that customers expect in 2022 to keep them…
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Greener Work For A Greener Planet

Doing your part for the betterment of the planet can take form in many ways. As an individual, you can recycle, use less water when showering or cleaning dishes, or cut down energy usage in your home. As a company, we’ve seen dramatic shifts towards…
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New Year, New CX Plan

New year’s mark new beginnings. A fresh start to learn from mistakes in 2021 and do that much better in 2022. In areas of business, this is an especially good time to revisit your customer service plan. Customers are the backbone of any business, and…
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How To Shine With Your Citizens

Customer service is not just for businesses anymore. Producing happy customers is just as important for municipalities as it is for business, albeit for the opposite reason. Businesses want their customers to return and spend more money.  Municipalities need to create happy citizens, so they…
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7 Ways to Create a Lifelong Customer This Holiday Season

Having a customer service plan in place before the holiday season is key to acing shopping days like Cyber Monday and Black Friday. A customer’s journey is longer than you might think. Traditionally, you’d assume that it begins with a customer finding you and ends…
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5 Reasons You Should Outsource Your Customer Service

In this new century, whether you’re a business owner or head of a government agency, customer satisfaction comes down to every single transaction. That one bad review can result in untold losses.  There is no hiding from social media reviews. One wrong move, and your…
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IVR vs. Voicebots – Which one do I use?

How many customers are you missing out on because you lack the resources to interact with them 24 hours a day? You might be ready to consider automating your communications to capture those contacts that usually walk away because they can’t reach you. Most organizations…
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COVID Risk Surveys Weighing You Down?

If your company is open for business you may be collecting “COVID Risk Surveys” at the door. Collecting this important information can make a life of difference! But if you’re collecting this important survey information, then you should be doing so with a system that…
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