Language Should Never Be A Barrier To Customer Service

While English is the most widely used language in the United States, according to the U.S. Census Bureau, some of the most widely spoken languages other than English are Spanish, Chinese, Tagalog, Vietnamese, and Arabic. More specifically, over 41 million Americans speak Spanish or Spanish…
Read More

The DiRAD Way In Action

It might seem overly simple to say DiRAD values values over dollars, but it’s true. We call this “The DiRAD Way”. We’ve seen large outsourced contact centers that churn out more than 100 agents per month. In fairness, there’s a lot that can happen for…
Read More

Curate Exceptional Customer Experiences

Creating exceptional customer experiences starts at the top. Make curating those experiences part of your company culture. Customer service should be a priority throughout your organization. This means that everyone in your company, from the CEO to the front-line employees, should be committed to providing…
Read More

How To Train Your Chatbot

If you’re not already utilizing a chatbot in your customer experience program, you’re missing out on some incredible benefits. It’s not always possible for customer service representatives to be available 24/7 – but chatbots can! Regardless of time zone or operating hours, you can improve…
Read More

Using Contact Center Tech to Keep The Lights On

Utility companies are essential service providers that deliver warmth and security to our homes and businesses. However, they can be complex and difficult to navigate. This is where quality contact center technology comes in. The tech, plus your agents or a full outsourced contact center,…
Read More

How to Set Your Hybrid CX Team Up For Success

If implemented correctly, a hybrid work schedule can improve employee satisfaction, productivity, and work-life balance. This is why more companies than ever before are offering remote and hybrid positions. A hybrid work schedule can give employees the flexibility they need to balance their work and…
Read More

How To Use Technology For Emergency Preparedness

Volatile weather, public health emergencies, and the like are situations that we’re always doing our best to prepare for. There’s a lot of moving pieces when situations like this arise. Whatever can be automated should, so that emergency responders can focus on the tasks that…
Read More

How To Slow The Rise Of Negative Customer Interactions

Dealing with irate customers? Increase in negative interactions? We’ve noticed signage, like the one pictured, popping up lately in more doctors’ offices and stores discouraging poor behavior with customer service representatives. A lot of businesses are doing their best to cut those interactions off before…
Read More

How Data and AI Will Make Your Citizens Love You

Who knew that the keys to your citizens’ hearts would lie with technology? We did! AI is being discussed more now than ever before. The potential for it to optimize the lives of ordinary people has yet to be fully explored, but when it comes…
Read More

A Fresh Start with Fresh CX Tech

It’s the season of new beginnings – Kick off 2023 with Customer Experience (CX) Technology that will transform your organization for the better. This is an ala carte solution – pick what you want to improve and leave the rest! Want to improve your traditional…
Read More