Who knew that the keys to your citizens’ hearts would lie with technology? We did! AI is being discussed more now than ever before. The potential for it to optimize the lives of ordinary people has yet to be fully explored, but when it comes…
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It’s the season of new beginnings – Kick off 2023 with Customer Experience (CX) Technology that will transform your organization for the better. This is an ala carte solution – pick what you want to improve and leave the rest! Want to improve your traditional…
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Tensions are high during the holiday season, so it’s up to you to make sure your Customer Service Representatives (CSRs) are equipped with everything they need to keep moods merry. A combination of technology and knowledgeable CSRs will enable that. Below are the various ways…
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Nobody sets out to have an unhappy customer, so when they come to your customer service team with an issue it’s imperative that they create a positive experience. The key aspects of customer service that people look for are empathy, swift action, and easy resolution….
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Government agency provided services are a necessity for millions of people across the United States. Gaining access to those services and the information associated with them should be easy, especially when it’s as important as getting help for housing, childcare, or food. And even though…
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Admissions officers are overwhelmed with the various aspects of enrollment throughout the year. In today’s world, colleges and universities need to do more than send fliers to high schools. With more prospective students doing their research online and debating the value of higher education, it’s…
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Many customers judge a company by the customer experience they offer. It’s not enough to have a great product/service anymore. Bad customer service can mean a customer(s) forever lost. There are key aspects of the CX journey that customers expect in 2022 to keep them…
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Before you entirely write off an outsourced contact center, we want to explain all the unforeseen costs associated with doing it yourself. You know you need to step up your customer service. That’s why you’re reading this article! But do you know what it takes…
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Doing your part for the betterment of the planet can take form in many ways. As an individual, you can recycle, use less water when showering or cleaning dishes, or cut down energy usage in your home. As a company, we’ve seen dramatic shifts towards…
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New year’s mark new beginnings. A fresh start to learn from mistakes in 2021 and do that much better in 2022. In areas of business, this is an especially good time to revisit your customer service plan. Customers are the backbone of any business, and…
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