Customer service can be a thankless job. It has such a high turnover rate for a reason. People generally contact your contact center on their worst days, not their best, and your customer service representatives (CSRs) must keep their cool through it all. If and…
Read More
The mission behind our monthly Company Spotlight blogs is to highlight the amazing people who work at DiRAD. In honor of the holiday season, we thought we’d poll everyone on some of their favorite holiday traditions and opinions. Eggnog 53.8% said leave it off the…
Read More
In the contact center world, there are thousands of options when it comes to endpoints. What’s an “endpoint?” It’s just a fancy term for the device that’s providing your audio path – desk phones, earbuds, headsets, and their wired/cordless versions. New technology is coming out…
Read More
Part of DiRAD’s mission, beyond creating amazing customer experiences (CX) for all of our clients, is to leave a positive impact on the community we live in. That’s why we’re always looking for ways to give back throughout the year. Most recently, we sponsored the…
Read More
It might seem overly simple to say DiRAD values values over dollars, but it’s true. We call this “The DiRAD Way”. We’ve seen large outsourced contact centers that churn out more than 100 agents per month. In fairness, there’s a lot that can happen for…
Read More
We always say that the most important part of our company is people. The people who make magic happen for our clients and the people we make magic for. That’s why we take care in selecting who we bring on – we need the right…
Read More
Creating exceptional customer experiences starts at the top. Make curating those experiences part of your company culture. Customer service should be a priority throughout your organization. This means that everyone in your company, from the CEO to the front-line employees, should be committed to providing…
Read More
Each month, we like to check in with a member of our team and learn a little more about them! We do this by highlighting the incredibly talented individuals who make DiRAD special with our Company Spotlight. This month’s Company Spotlight is focused on our…
Read More
DiRAD Technologies, Inc. has announced the Tennessee Governor’s Office of Diversity Business Enterprise (Go-DBE) has granted DiRAD Technologies a Women-Owned Business (WBE) Certification. The WBE certification is part of Tennessee Governor Bill Lee’s efforts to uncover more opportunities for women- and minority-owned businessesin the state….
Read More
We know we’re a little biased, but we think we have the best team in the world. Our people make magic happen for our customers and our four-legged friends offer the support they need to make it all happen. Each month we highlight a team…
Read More