Many customers judge a company by the customer experience they offer. It’s not enough to have a great product/service anymore. Bad customer service can mean a customer(s) forever lost. There are key aspects of the CX journey that customers expect in 2022 to keep them…
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If you’ve started a business recently, you know that it requires lots of your attention. You have to be resilient, focused, and have a strong mental attitude. Without those things, you’ll be less equipped to handle challenging times. Speaking of challenging times… we’re all living…
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Business gets more and more complex with each passing year. Customers expect more even though the marketplace is full of uncertainty. How does a business maintain itself when the environment is so unpredictable and complicated? One answer: stop doing manual tasks that cost your business…
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The rapid spread of the Coronavirus has led to a vast number of employers to consider work-from-home strategies for their employees. While the jury is still out on the virus’s dangers, the fact remains that organizations are getting serious about work-from-home and are asking for…
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Unified communications (UC) is not just another technical business trend to brush off as something you don’t need. When implemented thoughtfully, and properly, Unified communications can make a huge impact on your business. What is Unified Communication? Your business communicates in a number of ways….
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When it comes time to analyze your company’s communication systems (including phone systems) and how they impact the bottom line, where should you start? What costs should you look at? How do find out how they impact revenue? At DiRAD we can help you make…
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Ever wonder how important your customer service team is? Spoiler….it’s more important than you think. As business owners, we all know that acquiring a new customer can cost significantly more than keeping an existing customer. However, customer service is often the weakest point in a…
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It’s almost 2020. Does your business have the communication technology, training and personnel in place that will help it flourish in the next decade? How can you tell? If you are like most business owners, managers or employees, you may not know if your company’s…
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