How to Avoid A Holiday CX Nightmare

Tensions are high during the holiday season, so it’s up to you to make sure your Customer Service Representatives (CSRs) are equipped with everything they need to keep moods merry. A combination of technology and knowledgeable CSRs will enable that. Below are the various ways…
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How Government Agencies Can Utilize Digital Engagement

Government agency provided services are a necessity for millions of people across the United States. Gaining access to those services and the information associated with them should be easy, especially when it’s as important as getting help for housing, childcare, or food. And even though…
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CX Expectations You Need To Know

Many customers judge a company by the customer experience they offer. It’s not enough to have a great product/service anymore. Bad customer service can mean a customer(s) forever lost. There are key aspects of the CX journey that customers expect in 2022 to keep them…
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5 Reasons You Should Outsource Your Customer Service

In this new century, whether you’re a business owner or head of a government agency, customer satisfaction comes down to every single transaction. That one bad review can result in untold losses.  There is no hiding from social media reviews. One wrong move, and your…
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Improve Customer Experience from the First Call

Customer experience/service has increasingly become an area in which companies compete, so having the right system in place is critical. Have you ever called a business, only to be greeted by a clunky IVR system? You know the kind we’re talking about. You call in…
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IVR vs. Voicebots – Which one do I use?

How many customers are you missing out on because you lack the resources to interact with them 24 hours a day? You might be ready to consider automating your communications to capture those contacts that usually walk away because they can’t reach you. Most organizations…
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5 Benefits of Using an Outsourced Call Center

Let’s face it – a good or bad customer experience over the phone can really make or break your day. Have you ever called your bank or another company only to find yourself trapped in a never-ending loop of menu options? Now imagine if on…
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How is Covid-19 Affecting DiRAD?

How is Covid-19 affecting you? We’ve been asked that question from vendors, family, and friends. Businesses all around us are suffering as the economy has effectively shut down, due to Covid-19. DiRAD hasn’t been spared from the economic effects. However, telecommunications are essential. It’s a…
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