Providing exceptional customer experiences (CX) in the fast-paced world of public transportation requires its own unique blend of human expertise and technological support. Customer service representatives in the transit space need to have a strong understanding of the system they support, as well as a…
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It’s a complex decision whether or not to outsource your contact center. While there are many things to consider, there are several key benefits that make outsourcing an attractive option for businesses of all sizes. 1. Cost Savings Budgets are top of mind in any…
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While English is the most widely used language in the United States, according to the U.S. Census Bureau, some of the most widely spoken languages other than English are Spanish, Chinese, Tagalog, Vietnamese, and Arabic. More specifically, over 41 million Americans speak Spanish or Spanish…
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Cybersecurity is an ongoing challenge, as cybercriminals are constantly developing new ways to attack our systems. However, by taking steps to protect ourselves, we can help keep our data, our finances, and our critical infrastructure safe. This has been a priority for every company, but…
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Customer service can be a thankless job. It has such a high turnover rate for a reason. People generally contact your contact center on their worst days, not their best, and your customer service representatives (CSRs) must keep their cool through it all. If and…
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In the contact center world, there are thousands of options when it comes to endpoints. What’s an “endpoint?” It’s just a fancy term for the device that’s providing your audio path – desk phones, earbuds, headsets, and their wired/cordless versions. New technology is coming out…
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It might seem overly simple to say DiRAD values values over dollars, but it’s true. We call this “The DiRAD Way”. We’ve seen large outsourced contact centers that churn out more than 100 agents per month. In fairness, there’s a lot that can happen for…
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Creating exceptional customer experiences starts at the top. Make curating those experiences part of your company culture. Customer service should be a priority throughout your organization. This means that everyone in your company, from the CEO to the front-line employees, should be committed to providing…
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DiRAD Technologies, Inc. has announced the Tennessee Governor’s Office of Diversity Business Enterprise (Go-DBE) has granted DiRAD Technologies a Women-Owned Business (WBE) Certification. The WBE certification is part of Tennessee Governor Bill Lee’s efforts to uncover more opportunities for women- and minority-owned businessesin the state….
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Utility companies are essential service providers that deliver warmth and security to our homes and businesses. However, they can be complex and difficult to navigate. This is where quality contact center technology comes in. The tech, plus your agents or a full outsourced contact center,…
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