Language Should Never Be A Barrier To Customer Service

While English is the most widely used language in the United States, according to the U.S. Census Bureau, some of the most widely spoken languages other than English are Spanish, Chinese, Tagalog, Vietnamese, and Arabic. More specifically, over 41 million Americans speak Spanish or Spanish…
Read More

The Importance of Cybersecurity and How It’s Done

Cybersecurity is an ongoing challenge, as cybercriminals are constantly developing new ways to attack our systems. However, by taking steps to protect ourselves, we can help keep our data, our finances, and our critical infrastructure safe. This has been a priority for every company, but…
Read More

What Endpoint Is Right For Contact Center Professionals?

In the contact center world, there are thousands of options when it comes to endpoints. What’s an “endpoint?” It’s just a fancy term for the device that’s providing your audio path – desk phones, earbuds, headsets, and their wired/cordless versions. New technology is coming out…
Read More

The DiRAD Way In Action

It might seem overly simple to say DiRAD values values over dollars, but it’s true. We call this “The DiRAD Way”. We’ve seen large outsourced contact centers that churn out more than 100 agents per month. In fairness, there’s a lot that can happen for…
Read More

Curate Exceptional Customer Experiences

Creating exceptional customer experiences starts at the top. Make curating those experiences part of your company culture. Customer service should be a priority throughout your organization. This means that everyone in your company, from the CEO to the front-line employees, should be committed to providing…
Read More

DiRAD is Now A Certified WBE in Tennessee

DiRAD Technologies, Inc. has announced the Tennessee Governor’s Office of Diversity Business Enterprise (Go-DBE) has granted DiRAD Technologies a Women-Owned Business (WBE) Certification. The WBE certification is part of Tennessee Governor Bill Lee’s efforts to uncover more opportunities for women- and minority-owned businessesin the state….
Read More

Using Contact Center Tech to Keep The Lights On

Utility companies are essential service providers that deliver warmth and security to our homes and businesses. However, they can be complex and difficult to navigate. This is where quality contact center technology comes in. The tech, plus your agents or a full outsourced contact center,…
Read More

How to Set Your Hybrid CX Team Up For Success

If implemented correctly, a hybrid work schedule can improve employee satisfaction, productivity, and work-life balance. This is why more companies than ever before are offering remote and hybrid positions. A hybrid work schedule can give employees the flexibility they need to balance their work and…
Read More

How To Use Technology For Emergency Preparedness

Volatile weather, public health emergencies, and the like are situations that we’re always doing our best to prepare for. There’s a lot of moving pieces when situations like this arise. Whatever can be automated should, so that emergency responders can focus on the tasks that…
Read More