It might seem overly simple to say DiRAD values values over dollars, but it’s true. We call this “The DiRAD Way”. We’ve seen large outsourced contact centers that churn out more than 100 agents per month. In fairness, there’s a lot that can happen for…
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Creating exceptional customer experiences starts at the top. Make curating those experiences part of your company culture. Customer service should be a priority throughout your organization. This means that everyone in your company, from the CEO to the front-line employees, should be committed to providing…
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DiRAD Technologies, Inc. has announced the Tennessee Governor’s Office of Diversity Business Enterprise (Go-DBE) has granted DiRAD Technologies a Women-Owned Business (WBE) Certification. The WBE certification is part of Tennessee Governor Bill Lee’s efforts to uncover more opportunities for women- and minority-owned businessesin the state….
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Utility companies are essential service providers that deliver warmth and security to our homes and businesses. However, they can be complex and difficult to navigate. This is where quality contact center technology comes in. The tech, plus your agents or a full outsourced contact center,…
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If implemented correctly, a hybrid work schedule can improve employee satisfaction, productivity, and work-life balance. This is why more companies than ever before are offering remote and hybrid positions. A hybrid work schedule can give employees the flexibility they need to balance their work and…
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Volatile weather, public health emergencies, and the like are situations that we’re always doing our best to prepare for. There’s a lot of moving pieces when situations like this arise. Whatever can be automated should, so that emergency responders can focus on the tasks that…
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Dealing with irate customers? Increase in negative interactions? We’ve noticed signage, like the one pictured, popping up lately in more doctors’ offices and stores discouraging poor behavior with customer service representatives. A lot of businesses are doing their best to cut those interactions off before…
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Who knew that the keys to your citizens’ hearts would lie with technology? We did! AI is being discussed more now than ever before. The potential for it to optimize the lives of ordinary people has yet to be fully explored, but when it comes…
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It’s the season of new beginnings – Kick off 2023 with Customer Experience (CX) Technology that will transform your organization for the better. This is an ala carte solution – pick what you want to improve and leave the rest! Want to improve your traditional…
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Tensions are high during the holiday season, so it’s up to you to make sure your Customer Service Representatives (CSRs) are equipped with everything they need to keep moods merry. A combination of technology and knowledgeable CSRs will enable that. Below are the various ways…
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