How Data and AI Will Make Your Citizens Love You

Who knew that the keys to your citizens’ hearts would lie with technology? We did! AI is being discussed more now than ever before. The potential for it to optimize the lives of ordinary people has yet to be fully explored, but when it comes…
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A Fresh Start with Fresh CX Tech

It’s the season of new beginnings – Kick off 2023 with Customer Experience (CX) Technology that will transform your organization for the better. This is an ala carte solution – pick what you want to improve and leave the rest! Want to improve your traditional…
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How to Avoid A Holiday CX Nightmare

Tensions are high during the holiday season, so it’s up to you to make sure your Customer Service Representatives (CSRs) are equipped with everything they need to keep moods merry. A combination of technology and knowledgeable CSRs will enable that. Below are the various ways…
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Put AI to Work for Your Customers

Nobody sets out to have an unhappy customer, so when they come to your customer service team with an issue it’s imperative that they create a positive experience. The key aspects of customer service that people look for are empathy, swift action, and easy resolution….
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How Government Agencies Can Utilize Digital Engagement

Government agency provided services are a necessity for millions of people across the United States. Gaining access to those services and the information associated with them should be easy, especially when it’s as important as getting help for housing, childcare, or food. And even though…
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Improving the Patient/Provider CX Experience

The addition of digital tools in the healthcare industry is changing the connected experiences of patients, care teams, and administrators in a way that delivers more empathy to the customer journey. The COVID-19 pandemic has made managing high volumes of patient interactions a larger obstacle…
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CX Expectations You Need To Know

Many customers judge a company by the customer experience they offer. It’s not enough to have a great product/service anymore. Bad customer service can mean a customer(s) forever lost. There are key aspects of the CX journey that customers expect in 2022 to keep them…
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Greener Work For A Greener Planet

Doing your part for the betterment of the planet can take form in many ways. As an individual, you can recycle, use less water when showering or cleaning dishes, or cut down energy usage in your home. As a company, we’ve seen dramatic shifts towards…
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