Improving the Patient/Provider CX Experience

The addition of digital tools in the healthcare industry is changing the connected experiences of patients, care teams, and administrators in a way that delivers more empathy to the customer journey. The COVID-19 pandemic has made managing high volumes of patient interactions a larger obstacle…
Read More

CX Expectations You Need To Know

Many customers judge a company by the customer experience they offer. It’s not enough to have a great product/service anymore. Bad customer service can mean a customer(s) forever lost. There are key aspects of the CX journey that customers expect in 2022 to keep them…
Read More

Greener Work For A Greener Planet

Doing your part for the betterment of the planet can take form in many ways. As an individual, you can recycle, use less water when showering or cleaning dishes, or cut down energy usage in your home. As a company, we’ve seen dramatic shifts towards…
Read More

New Year, New CX Plan

New year’s mark new beginnings. A fresh start to learn from mistakes in 2021 and do that much better in 2022. In areas of business, this is an especially good time to revisit your customer service plan. Customers are the backbone of any business, and…
Read More

7 Ways to Create a Lifelong Customer This Holiday Season

Having a customer service plan in place before the holiday season is key to acing shopping days like Cyber Monday and Black Friday. A customer’s journey is longer than you might think. Traditionally, you’d assume that it begins with a customer finding you and ends…
Read More

5 Reasons You Should Outsource Your Customer Service

In this new century, whether you’re a business owner or head of a government agency, customer satisfaction comes down to every single transaction. That one bad review can result in untold losses.  There is no hiding from social media reviews. One wrong move, and your…
Read More

4 Signs You May NOT Be Customer-Centric

We’ve all seen the signs of bad customer service. Those are easy to spot. Rude staff, bad manners, forgotten orders. But what about the more passive instances that might not be obvious to everyone, but soon snowball into a full-fledged affront to the customers you…
Read More

5 Qualities All Great Call Center Managers Have

You’ve worked hard to become a good call center manager. Your call center looks at you to keep up performance and make sure quality does not diminish. What you do involves great responsibility… and in some cases, stress. It’s not feasible to maintain work expectations,…
Read More

What to Look for When Outsourcing Customer Care

Increase your company’s profits by selling more. That’s one way to outperform competitors. A smarter way to increase profits is by outsourcing some of your business activities. If you rely on a large volume of customer interactions, it may be time to consider outsourcing customer…
Read More