Are you looking for contact center solutions? DiRAD Technologies is part of the Delaware Telecommunications Systems and Services contract (DTI22455-TELECOMM). We offer a variety of contact center solutions, including Genesys Cloud and AWS. DiRAD’s contact center implementation services include:
- PMP-Certified project management
- In-depth business analysis and thorough discovery process
- Custom development of call, SMS, email, and web chat flows
- Artificial Intelligence (AI) – enabled Interactive Voice Response (IVR)
- Onsite, direct training and cutover support
Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10000+ companies in over 100 countries.
Amazon Web Services, Inc. is a subsidiary of Amazon that provides on-demand cloud computing platforms and APIs to individuals, companies, and governments, on a metered, pay-as-you-go basis.
VIDEO: Delaware’s Digital Experience
Request our free recording of Delaware’s Digital Experience. A live discussion we had, all about how we are helping government agencies exceed expectations by providing positive, impactful, and long-lasting experiences with their customers through our engagement platform.