Hello Delawareans!
Are you looking for contact center solutions? DiRAD Technologies is part of the Delaware Telecommunications Systems and Services contract (DTI22455-TELECOMM). We offer a variety of contact center solutions, including Genesys Cloud. DiRAD’s contact center implementation services include:
- PMP-Certified project management
- In-depth business analysis and thorough discovery process
- Custom development of call, SMS, email, and web chat flows
- Artificial Intelligence (AI) – enabled Interactive Voice Response (IVR)
- Onsite, direct training and cutover support
About Genesys
Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10000+ companies in over 100 countries.
LIVE WEBINAR: Delaware’s Digital Experience
Thursday, February 23, 2023 | 2:00pm ET; 11:00am PT
Join us for our virtual discussion, Delaware’s Digital Experience, as we discuss how we are helping government agencies exceed expectations by providing positive, impactful, and long-lasting experiences with their customers through our engagement platform.
