Hello Delawareans!

Are you looking for contact center solutions? DiRAD Technologies is part of the Delaware Telecommunications Systems and Services contract (DTI22455-TELECOMM). We offer a variety of contact center solutions, including Genesys Cloud and Genesys PureConnect. DiRAD’s contact center implementation services include:

  • PMP-Certified project management
  • In-depth business analysis and thorough discovery process
  • Custom development of call, SMS, email, and web chat flows
  • Artificial Intelligence (AI) – enabled Interactive Voice Response (IVR)
  • Onsite, direct training and cutover supportGenesys Partner

About Genesys

Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10000+ companies in over 100 countries.

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