Why your phone system needs to move to the cloud
People still think of the phrase, ‘in the cloud’ as a fancy way of meaning ‘expensive premium technology only meant for the enterprise company.’ In fact, cloud technology is simply the delivery of services through a network that allows you to store and share information. Cloud technologies, like cloud-based phone service, often come with benefits such as unlimited storage, better collaboration with others remotely, tools to monitor performance and quality, quick installation, and backups in case of a disaster. Not all products in the cloud offer all of these features. In your company, it may seem like all of your tech products, tools, and devices are a part of the cloud. While this may mostly be true, there’s one service you may have overlooked… your phone system.
All you need is the Internet to make calls, right? This is partially true. You need a stable, reliable internet connection for most of your business activities like receiving emails, conducting video conferences, or updating your company’s website. The internet is the first step. However, Voice Over Internet Protocol (VoIP), an enhanced phone service and Internet-connected technology that converts voice into a digital signal, offers a more robust set of enhancements that are more appropriate for a business setting.
Do I need more robust features beyond calls and text messaging?
You can get a lot accomplished in your company with calls and text messaging. Then, add a heavy volume of customer calls, multiple leads calling all at the same time, and calls you need to record and store. Can the basic business cellular phone plan handle all of that? No way.
The robust features of a VoIP business phone system allow you and your growing company to get more done and provide ample support to customers. If the VoIP system is cloud-based, the benefits are even more remarkable. You’ll save a great deal on hardware, installation fees, and equipment. Cloud-based phone systems can give you those robust enhancements whether you’re a small, medium, or a large company. If you ever have to forward, transfer, hold, or manage calls from anywhere in the world (office, home, or on-the-go), explore different plans that suit your business.
Here are some other things you can get with a cloud-based phone service and system:
- unlimited local and long-distance calls
- voicemail to email
- 2-way corporate text messaging
- intercom paging
- web portal for advanced call management features
- call recording
- 3-way calling
- group ringing
So, what are you waiting for? Move to a more reliable, more secure, and more robust phone system with cloud technology that easily scales with the size of your business.