New York Metropolitan Transportation Authority
Leveraging the Genesys PureConnect platform, DiRAD managed the project delivering a world-class contact center — installation, integration, implementation, on-site training and fully managed 24×7 support.
View Details ›Hampton Roads Transit
DiRAD provided a next-generation Interactive Voice Response (IVR) solution powered by Artificial Intelligence (AI) specifically for telephone users, which would accept natural language commands and filter out background noise.
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