Company Spotlights are where we highlight the amazing individuals who make DiRAD great.
In honor of our webinar later this month, we wanted to check in with one of the panelists who will be featured — our very own Vice President, John Michne!
How long have you been in the Contact Center Technology space?
Since I started at DiRAD as a technician in 1995!
What advancements in the industry amaze you the most?
Natural Language Understanding (NLU), which we use in our IVR applications. The amazing part is that this tech works even when calling from noisy environments like subway platforms.
If you could pick one piece of technology (besides a telephone) that every Contact Center needs, what would it be?
This is going to sound cliché, but AI-driven bot technology paired with NLU can be a force multiplier. A well-designed application can’t replace an agent, but it’s really close.
How has DiRAD evolved since its inception?
We’re constantly innovating and providing the latest solutions for our customers. We’re not afraid to change. We started as a voicemail company. Now we provide the entire call center stack, from technology to people!
What’s the latest news at DiRAD?
We have a new contract with the State of Delaware that provides our call center technology offerings. We just received a certification as a Women-Owned Business in Tennessee, and we recently started a staffed call center contract for a housing agency in Ohio.
What will you talk about in February 23rd’s webinar?
We’ll be discussing technology that is available to Delaware government agencies, schools, and nonprofit organizations under our new Delaware state contract.
LIVE WEBINAR: Delaware’s Digital Experience
Thursday, February 23, 2023 | 2:00pm ET; 11:00am PT
Join us for our virtual discussion, Delaware’s Digital Experience, as we discuss how we are helping government agencies exceed expectations by providing positive, impactful, and long-lasting experiences with their customers through our engagement platform.