Utilizing the PureConnect solution from Genesys, DiRAD implemented a multi-site contact center solution in Manhattan and Staten Island.
DiRAD implemented PureConnect from Genesys. Beginning as a single IVR application and a small ACD, the system has grown into a critical communications hub for the entire agency.
DiRAD designed a multilingual, speech-enabled IVR that handles all calls to the agency and automates inquiries for case status and benefits information.
To handle the thousands of calls per week by often frantic callers trying to find the status of an inmate, this busy Florida jail contracted DiRAD to design an Interactive Voice Response (IVR) solution.
To address the call volume and customer service issues, AH contracted with DiRAD to provide a next-generation IVR to provide 24×7 automated customer services.