Northeast User Conference

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Join us to learn about the Contact Center Maturity Model, a diagnostic tool that assesses current practices, pinpoints opportunities for operational improvement, and outlines a roadmap to increase performance and results. Keynote speaker, Sheila McGee–Smith, a leading communications industry analyst and strategic consultant focused on the contact center and enterprise communications, will share her insight on strategic direction and the …

DiRAD and Compulink Partner to Provide New MTA Call Center Solution

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New platform will modernize communications in the Business Service Center The New York Metropolitan Transportation Authority (MTA) has awarded a 5-year contract to DiRAD Technologies of Clifton Park, to provide a contact center solution for the MTA Business Service Center (“BSC”). With the project underway, DiRAD is implementing the Customer Interaction Center (“CIC”) platform from Interactive Intelligence, providing a unified, …

DiRAD is Now Listed with NYCHA

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DiRAD is pleased to announce that it has been listed in the New York City Housing Authority’s Minority and Women-Owned Small Business Enterprises (MWSBE) directory for Telecommunications and Information Technology Services.

DiRAD Attending SpeechTEK

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DiRAD will be in New York City attending THE source for speech technology information. Natural language processing, speech recognition, voice interaction design, and customer experience are some of the topics on the conference’s agenda. For additional information, click here.

DiRAD will Exhibit at the New York City Technology Forum

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DiRAD will welcome visitors to its booth at the New York Marriott in Brooklyn. Event topics will include citizen engagement, mobility, cloud, and digital government trends. Stop by to talk about call center implementations, IVR, mobile, IP telephony, cloud, IoT, or to just say, “Hello”. For additional information, click here.

Technology in the Adirondacks

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DiRAD Technologies joined three prominent State University of New York technology organizations as they convened in Lake Placid for the SUNY Technology Conference, June 16-17.  The Conference covered a broad range of technologies and issues relating to administrative and academic computing, infrastructure, education technology, media, and telecommunications, amongst others.  The DiRAD team met a lot of great people, shared our …

Get Word, Excel and Powerpoint – New on Android Phones

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Microsoft just released Android versions of their ubiquitous Office applications — available for download now. Made for Today’s Mobile Workforce With a touch-friendly interface and the same look and feel of Microsoft Office, you can view, edit, and share documents from your phone. Enjoy Premium Features With premium features included with your Office 365 subscription, you also can track changes …

DiRAD Partner Interactive Intelligence a Leader in Magic Quadrant

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INDIANAPOLIS–(BUSINESS WIRE)–Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of collaboration, communications and customer engagement software and cloud services, has been positioned as a Leader in the Gartner 2015 Magic Quadrant for Contact Center Infrastructure, Worldwide report1. “More than 20 years ago we embarked on a journey to build the first converged all-in-one communication applications platform for the contact …