In the contact center world, there are thousands of options when it comes to endpoints. What’s an “endpoint?” It’s just a fancy term for the device that’s providing your audio path – desk phones, earbuds, headsets, and their wired/cordless versions. New technology is coming out…
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Part of DiRAD’s mission, beyond creating amazing customer experiences (CX) for all of our clients, is to leave a positive impact on the community we live in. That’s why we’re always looking for ways to give back throughout the year. Most recently, we sponsored the…
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It might seem overly simple to say DiRAD values values over dollars, but it’s true. We call this “The DiRAD Way”. We’ve seen large outsourced contact centers that churn out more than 100 agents per month. In fairness, there’s a lot that can happen for…
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We always say that the most important part of our company is people. The people who make magic happen for our clients and the people we make magic for. That’s why we take care in selecting who we bring on – we need the right…
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Creating exceptional customer experiences starts at the top. Make curating those experiences part of your company culture. Customer service should be a priority throughout your organization. This means that everyone in your company, from the CEO to the front-line employees, should be committed to providing…
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Each month, we like to check in with a member of our team and learn a little more about them! We do this by highlighting the incredibly talented individuals who make DiRAD special with our Company Spotlight. This month’s Company Spotlight is focused on our…
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DiRAD Technologies, Inc. has announced the Tennessee Governor’s Office of Diversity Business Enterprise (Go-DBE) has granted DiRAD Technologies a Women-Owned Business (WBE) Certification. The WBE certification is part of Tennessee Governor Bill Lee’s efforts to uncover more opportunities for women- and minority-owned businessesin the state….
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We know we’re a little biased, but we think we have the best team in the world. Our people make magic happen for our customers and our four-legged friends offer the support they need to make it all happen. Each month we highlight a team…
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If you’re not already utilizing a chatbot in your customer experience program, you’re missing out on some incredible benefits. It’s not always possible for customer service representatives to be available 24/7 – but chatbots can! Regardless of time zone or operating hours, you can improve…
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As an employer, we here at DiRAD think it’s important to acknowledge that at some point people need to disconnect! We always preach work/life balance, because our amazing employees give us 100% when they’re connected and they deserve to give 100% when they disconnect, as…
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