DiRAD strives to be a more progressive workplace. We love finding new ways to improve our offerings and make this a great place to work by checking in with our team and seeing what their passions are. We do this by highlighting the incredibly talented…
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Customer service is not just for businesses anymore. Producing happy customers is just as important for municipalities as it is for business, albeit for the opposite reason. Businesses want their customers to return and spend more money. Municipalities need to create happy citizens, so they…
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DiRAD strives to be a more progressive workplace, with more work from home opportunities than ever before and a passion for emerging technology. We love finding new ways to improve our offerings and make this a great place to work, so we make it a…
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Having a customer service plan in place before the holiday season is key to acing shopping days like Cyber Monday and Black Friday. A customer’s journey is longer than you might think. Traditionally, you’d assume that it begins with a customer finding you and ends…
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In this new century, whether you’re a business owner or head of a government agency, customer satisfaction comes down to every single transaction. That one bad review can result in untold losses. There is no hiding from social media reviews. One wrong move, and your…
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Caiden Tuller Throughout its long history, DiRAD has been able to retain the best and brightest people by promoting a workplace that is professional yet laid back; a think-tank culture where ideas are freely exchanged and adventures with “bleeding edge” technology are encouraged. We love…
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Making the choice to hire a contact center service is an easy one if you want to offer customers better service and engagement around the clock. It makes perfect sense. Serve your customers by getting their questions answered, and their problems solved. After about…
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We’ve all seen the signs of bad customer service. Those are easy to spot. Rude staff, bad manners, forgotten orders. But what about the more passive instances that might not be obvious to everyone, but soon snowball into a full-fledged affront to the customers you…
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You’ve worked hard to become a good call center manager. Your call center looks at you to keep up performance and make sure quality does not diminish. What you do involves great responsibility… and in some cases, stress. It’s not feasible to maintain work expectations,…
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DiRAD is its people – we firmly believe in building a company culture around our personnel and not the other way around. Our low turnover rate on employees is proof of that. This edition of the DiRAD Technologies Company Spotlight features DiRAD’s longest-running employee, President…
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