Many customers judge a company by the customer experience they offer. It’s not enough to have a great product/service anymore. Bad customer service can mean a customer(s) forever lost. There are key aspects of the CX journey that customers expect in 2022 to keep them…
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Here at DiRAD Technologies, we understand that we are a company led by a team full of interesting and experienced leaders. Getting to know each one of them better is an honor. That’s why we do a Company Spotlight each month. This month we’re highlighting…
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Before you entirely write off an outsourced contact center, we want to explain all the unforeseen costs associated with doing it yourself. You know you need to step up your customer service. That’s why you’re reading this article! But do you know what it takes…
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At DiRAD we strive to make a work environment that our employees want to keep coming back to. To show how much we value our team we do a monthly Company Spotlight to highlight those doing great things. This month’s Company Spotlight is focused on…
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Doing your part for the betterment of the planet can take form in many ways. As an individual, you can recycle, use less water when showering or cleaning dishes, or cut down energy usage in your home. As a company, we’ve seen dramatic shifts towards…
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DiRAD is woman-owned and proud of it. We’re proud of all the incredible women who help make what we do possible. In March’s Company Spotlight, we wanted to highlight one of those talented individuals who make our company special. This month’s Company Spotlight is focused…
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What better time to discuss the importance of Women-Owned Business Enterprise’ (WBE) than Women’s History Month? The purpose of WBE certifications is to enable women-owned businesses to thrive in markets that they historically wouldn’t. Increasing diversity promotes innovation in the spaces that these businesses exist…
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Technology is known for making life easier and DiRAD’s products are no exception. Our team works hard to make that happen. We like to check in with them to see what their passions are, in and out of work. We do this by highlighting the…
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We’ve talked a lot about providing 24/7 communication with your customers via automation tools, like Artificial Intelligence (AI)-driven Chatbots and Interactive Virtual Assistants (IVA). But what if you’re doing it wrong? Too often, this technology is misused to stave off the number of customers getting…
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We love the tech we create, just as much as the people who create it! In a never ending effort to make this a great place to work, we check in with our team and see what their passions are. We do this by highlighting…
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