DiRAD is very selective with who we bring into the family. We only choose the best of the best! To show how much we value our team we do a monthly Company Spotlight to highlight those doing great things. This month’s Company Spotlight is focused…
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Dealing with irate customers? Increase in negative interactions? We’ve noticed signage, like the one pictured, popping up lately in more doctors’ offices and stores discouraging poor behavior with customer service representatives. A lot of businesses are doing their best to cut those interactions off before…
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Company Spotlights are where we highlight the amazing individuals who make DiRAD great. In honor of our webinar later this month, we wanted to check in with one of the panelists who will be featured — our very own Vice President, John Michne! How long…
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Who knew that the keys to your citizens’ hearts would lie with technology? We did! AI is being discussed more now than ever before. The potential for it to optimize the lives of ordinary people has yet to be fully explored, but when it comes…
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At DiRAD we strive to create a work environment that our employees are not only comfortable in, but want to keep coming back to. To show how much we value our team we do a monthly Company Spotlight to highlight those doing great things. This…
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It’s the season of new beginnings – Kick off 2023 with Customer Experience (CX) Technology that will transform your organization for the better. This is an ala carte solution – pick what you want to improve and leave the rest! Want to improve your traditional…
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Each month, we like to check in with a member of our team and learn a little more about them! We do this by highlighting the incredibly talented individuals who make DiRAD special with our Company Spotlight. This month’s Company Spotlight is focused on Lisa…
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Tensions are high during the holiday season, so it’s up to you to make sure your Customer Service Representatives (CSRs) are equipped with everything they need to keep moods merry. A combination of technology and knowledgeable CSRs will enable that. Below are the various ways…
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Each month, we like to check in with a member of our team and learn a little more about them! We do this by highlighting the incredibly talented individuals who make DiRAD special with our Company Spotlight. This month’s Company Spotlight is focused on Call…
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Nobody sets out to have an unhappy customer, so when they come to your customer service team with an issue it’s imperative that they create a positive experience. The key aspects of customer service that people look for are empathy, swift action, and easy resolution….
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