Company Spotlight: Wilson The Office Dog

We know we’re a little biased, but we think we have the best team in the world. Our people make magic happen for our customers and our four-legged friends offer the support they need to make it all happen. Each month we highlight a team…
Read More

How To Train Your Chatbot

If you’re not already utilizing a chatbot in your customer experience program, you’re missing out on some incredible benefits. It’s not always possible for customer service representatives to be available 24/7 – but chatbots can! Regardless of time zone or operating hours, you can improve…
Read More

Company Spotlight: Knowing When To Disconnect

As an employer, we here at DiRAD think it’s important to acknowledge that at some point people need to disconnect! We always preach work/life balance, because our amazing employees give us 100% when they’re connected and they deserve to give 100% when they disconnect, as…
Read More

Using Contact Center Tech to Keep The Lights On

Utility companies are essential service providers that deliver warmth and security to our homes and businesses. However, they can be complex and difficult to navigate. This is where quality contact center technology comes in. The tech, plus your agents or a full outsourced contact center,…
Read More

Company Spotlight: Keeping It Real

DiRAD has a long history of attracting and retaining top talent. Company culture has always been professional, yet laid-back. Always encouraging employees to be themselves and keep it real. We’re proud of the people on our team and each month we like to highlight them…
Read More

How to Set Your Hybrid CX Team Up For Success

If implemented correctly, a hybrid work schedule can improve employee satisfaction, productivity, and work-life balance. This is why more companies than ever before are offering remote and hybrid positions. A hybrid work schedule can give employees the flexibility they need to balance their work and…
Read More

Company Spotlight: A People Person

In today’s world, customer service is more important than ever before. With so many businesses competing for our attention, it’s the little things that can make all the difference. And one of the most important things is having a customer service team that is genuinely…
Read More

What It Takes To Be The Best Place To Work

From the start, DiRAD Technologies has always been about delivering amazing products and services, but never at the expense of our workforce. We always strive to make our employees feel valued, respected, and appreciated. Our culture is one where we encourage everyone to feel free…
Read More

Company Spotlight: Supporting Your Team

At DiRAD, we do our best to be supportive of the people on our team. In or outside of work, we are always looking for them to succeed. That’s why each month we like to check in and highlight those that are doing great things….
Read More

How To Use Technology For Emergency Preparedness

Volatile weather, public health emergencies, and the like are situations that we’re always doing our best to prepare for. There’s a lot of moving pieces when situations like this arise. Whatever can be automated should, so that emergency responders can focus on the tasks that…
Read More