Each month, we like to check in with a member of our team and learn a little more about them! We do this by highlighting the incredibly talented individuals who make DiRAD special with our Company Spotlight. This month’s Company Spotlight is focused on Lisa…
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Tensions are high during the holiday season, so it’s up to you to make sure your Customer Service Representatives (CSRs) are equipped with everything they need to keep moods merry. A combination of technology and knowledgeable CSRs will enable that. Below are the various ways…
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Each month, we like to check in with a member of our team and learn a little more about them! We do this by highlighting the incredibly talented individuals who make DiRAD special with our Company Spotlight. This month’s Company Spotlight is focused on Call…
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Nobody sets out to have an unhappy customer, so when they come to your customer service team with an issue it’s imperative that they create a positive experience. The key aspects of customer service that people look for are empathy, swift action, and easy resolution….
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A group of people coming together to make a product that makes others lives better — That’s magic. ✨ At DiRAD, we believe that we can only make that magic with the right team on our side. Each month, we like to check in with…
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Government agency provided services are a necessity for millions of people across the United States. Gaining access to those services and the information associated with them should be easy, especially when it’s as important as getting help for housing, childcare, or food. And even though…
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DiRAD is committed to creating a workplace that supports and encourages its employees to be the best they can be. We believe that by supporting them, they are better equipped to support our customers. We do this by highlighting the incredibly talented individuals who make…
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Admissions officers are overwhelmed with the various aspects of enrollment throughout the year. In today’s world, colleges and universities need to do more than send fliers to high schools. With more prospective students doing their research online and debating the value of higher education, it’s…
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DiRAD strives to be a supportive workplace, by encouraging our team to enjoy their hobbies and focus on health. We love finding new ways to improve our offerings and make this a great place to work, so we make it a point to check in…
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The addition of digital tools in the healthcare industry is changing the connected experiences of patients, care teams, and administrators in a way that delivers more empathy to the customer journey. The COVID-19 pandemic has made managing high volumes of patient interactions a larger obstacle…
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