What It Means To Be A WBE

What better time to discuss the importance of Women-Owned Business Enterprise’ (WBE) than Women’s History Month? The purpose of WBE certifications is to enable women-owned businesses to thrive in markets that they historically wouldn’t. Increasing diversity promotes innovation in the spaces that these businesses exist…
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Company Spotlight: Helping Through Technology

Technology is known for making life easier and DiRAD’s products are no exception. Our team works hard to make that happen. We like to check in with them to see what their passions are, in and out of work. We do this by highlighting the…
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How To Get Customers to Love Your Virtual Assistant

We’ve talked a lot about providing 24/7 communication with your customers via automation tools, like Artificial Intelligence (AI)-driven Chatbots and Interactive Virtual Assistants (IVA). But what if you’re doing it wrong? Too often, this technology is misused to stave off the number of customers getting…
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Company Spotlight: Accounting For Connection

We love the tech we create, just as much as the people who create it! In a never ending effort to make this a great place to work, we check in with our team and see what their passions are. We do this by highlighting…
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New Year, New CX Plan

New year’s mark new beginnings. A fresh start to learn from mistakes in 2021 and do that much better in 2022. In areas of business, this is an especially good time to revisit your customer service plan. Customers are the backbone of any business, and…
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Company Spotlight: Engineering Success

DiRAD strives to be a more progressive workplace. We love finding new ways to improve our offerings and make this a great place to work by checking in with our team and seeing what their passions are. We do this by highlighting the incredibly talented…
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How To Shine With Your Citizens

Customer service is not just for businesses anymore. Producing happy customers is just as important for municipalities as it is for business, albeit for the opposite reason. Businesses want their customers to return and spend more money.  Municipalities need to create happy citizens, so they…
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Company Spotlight: Modern Marketing

DiRAD strives to be a more progressive workplace, with more work from home opportunities than ever before and a passion for emerging technology. We love finding new ways to improve our offerings and make this a great place to work, so we make it a…
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7 Ways to Create a Lifelong Customer This Holiday Season

Having a customer service plan in place before the holiday season is key to acing shopping days like Cyber Monday and Black Friday. A customer’s journey is longer than you might think. Traditionally, you’d assume that it begins with a customer finding you and ends…
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