It’s a complex decision whether or not to outsource your contact center. While there are many things to consider, there are several key benefits that make outsourcing an attractive option for businesses of all sizes. 1. Cost Savings Budgets are top of mind in any…
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The world is a crazy place and we think it’s more important than ever to have hobbies. Hobbies are more than just a way to pass time; they offer many different life enriching benefits, like stress relief, increased happiness, or skill development. They offer an…
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While English is the most widely used language in the United States, according to the U.S. Census Bureau, some of the most widely spoken languages other than English are Spanish, Chinese, Tagalog, Vietnamese, and Arabic. More specifically, over 41 million Americans speak Spanish or Spanish…
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New year, new hobby? We here at DiRAD think having a hobby is more important than ever in a time that feels like people are surrounded by stress. Hobbies are more than just a way to pass time; they offer many different life enriching benefits,…
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Cybersecurity is an ongoing challenge, as cybercriminals are constantly developing new ways to attack our systems. However, by taking steps to protect ourselves, we can help keep our data, our finances, and our critical infrastructure safe. This has been a priority for every company, but…
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The world is a crazy place and we think it’s more important than ever to have hobbies. Hobbies are more than just a way to pass time; they offer many different life enriching benefits, like stress relief, increased happiness, skill development, or even physical fitness….
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Customer service can be a thankless job. It has such a high turnover rate for a reason. People generally contact your contact center on their worst days, not their best, and your customer service representatives (CSRs) must keep their cool through it all. If and…
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The mission behind our monthly Company Spotlight blogs is to highlight the amazing people who work at DiRAD. In honor of the holiday season, we thought we’d poll everyone on some of their favorite holiday traditions and opinions. Eggnog 53.8% said leave it off the…
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In the contact center world, there are thousands of options when it comes to endpoints. What’s an “endpoint?” It’s just a fancy term for the device that’s providing your audio path – desk phones, earbuds, headsets, and their wired/cordless versions. New technology is coming out…
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Part of DiRAD’s mission, beyond creating amazing customer experiences (CX) for all of our clients, is to leave a positive impact on the community we live in. That’s why we’re always looking for ways to give back throughout the year. Most recently, we sponsored the…
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