Language Should Never Be A Barrier To Customer Service

While English is the most widely used language in the United States, according to the U.S. Census Bureau, some of the most widely spoken languages other than English are Spanish, Chinese, Tagalog, Vietnamese, and Arabic. More specifically, over 41 million Americans speak Spanish or Spanish…
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Company Spotlight: Staying Active at DiRAD

New year, new hobby? We here at DiRAD think having a hobby is more important than ever in a time that feels like people are surrounded by stress. Hobbies are more than just a way to pass time; they offer many different life enriching benefits,…
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The Importance of Cybersecurity and How It’s Done

Cybersecurity is an ongoing challenge, as cybercriminals are constantly developing new ways to attack our systems. However, by taking steps to protect ourselves, we can help keep our data, our finances, and our critical infrastructure safe. This has been a priority for every company, but…
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Company Spotlight: DnD Players of DiRAD

The world is a crazy place and we think it’s more important than ever to have hobbies. Hobbies are more than just a way to pass time; they offer many different life enriching benefits, like stress relief, increased happiness, skill development, or even physical fitness….
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Company Spotlight: DiRAD Holiday Traditions

The mission behind our monthly Company Spotlight blogs is to highlight the amazing people who work at DiRAD. In honor of the holiday season, we thought we’d poll everyone on some of their favorite holiday traditions and opinions. Eggnog 53.8% said leave it off the…
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What Endpoint Is Right For Contact Center Professionals?

In the contact center world, there are thousands of options when it comes to endpoints. What’s an “endpoint?” It’s just a fancy term for the device that’s providing your audio path – desk phones, earbuds, headsets, and their wired/cordless versions. New technology is coming out…
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Spotlight on Holiday Donations In The Capital Region

Part of DiRAD’s mission, beyond creating amazing customer experiences (CX) for all of our clients, is to leave a positive impact on the community we live in. That’s why we’re always looking for ways to give back throughout the year. Most recently, we sponsored the…
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The DiRAD Way In Action

It might seem overly simple to say DiRAD values values over dollars, but it’s true. We call this “The DiRAD Way”. We’ve seen large outsourced contact centers that churn out more than 100 agents per month. In fairness, there’s a lot that can happen for…
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Company Spotlight: Making Connections

We always say that the most important part of our company is people. The people who make magic happen for our clients and the people we make magic for. That’s why we take care in selecting who we bring on – we need the right…
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