Providing exceptional customer experiences (CX) in the fast-paced world of public transportation requires its own unique blend of human expertise and technological support. Customer service representatives in the transit space need to have a strong understanding of the system they support, as well as a…
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In our fast-paced world, it’s easy to get bogged down by work, errands, and responsibilities. But what about those moments when you crave a break, a chance to unwind and recharge? That’s where hobbies come in! These enjoyable activities offer a surprising amount of benefits,…
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It’s a complex decision whether or not to outsource your contact center. While there are many things to consider, there are several key benefits that make outsourcing an attractive option for businesses of all sizes. 1. Cost Savings Budgets are top of mind in any…
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The world is a crazy place and we think it’s more important than ever to have hobbies. Hobbies are more than just a way to pass time; they offer many different life enriching benefits, like stress relief, increased happiness, or skill development. They offer an…
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While English is the most widely used language in the United States, according to the U.S. Census Bureau, some of the most widely spoken languages other than English are Spanish, Chinese, Tagalog, Vietnamese, and Arabic. More specifically, over 41 million Americans speak Spanish or Spanish…
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New year, new hobby? We here at DiRAD think having a hobby is more important than ever in a time that feels like people are surrounded by stress. Hobbies are more than just a way to pass time; they offer many different life enriching benefits,…
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Cybersecurity is an ongoing challenge, as cybercriminals are constantly developing new ways to attack our systems. However, by taking steps to protect ourselves, we can help keep our data, our finances, and our critical infrastructure safe. This has been a priority for every company, but…
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The world is a crazy place and we think it’s more important than ever to have hobbies. Hobbies are more than just a way to pass time; they offer many different life enriching benefits, like stress relief, increased happiness, skill development, or even physical fitness….
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Customer service can be a thankless job. It has such a high turnover rate for a reason. People generally contact your contact center on their worst days, not their best, and your customer service representatives (CSRs) must keep their cool through it all. If and…
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The mission behind our monthly Company Spotlight blogs is to highlight the amazing people who work at DiRAD. In honor of the holiday season, we thought we’d poll everyone on some of their favorite holiday traditions and opinions. Eggnog 53.8% said leave it off the…
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