Celebrating 40 Years: Tech in 1984

What do you think of when you picture 1984? Parachute pants and giant shoulder pads were the clothing items to have. Cabbage Patch Dolls, Rainbow Bright, and GI Joe were the ‘it’ toys. Ghostbusters, Indiana Jones, and The Karate Kid ruled our movie screens. What…
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Company Spotlight: Musicians of DiRAD

In the quiet hum of daily life, many find solace and passion in activities pursued outside of work or obligation. Among these pursuits, music stands out as a rewarding hobby for countless individuals. From the rhythmic tap of a drum to the soaring melody of…
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Use Real-Time Analytics To Improve Customer Interactions

In today’s data-driven world, businesses are increasingly turning to real-time analytics to enhance customer interactions. Before diving in, it’s good to identify specific customer-centric goals and desired outcomes you aim to achieve. What are your customer pain points? How can AI help you address them?…
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Reaching Out: Avoiding Burnout

In today’s fast-paced work environment, feeling overwhelmed and overworked is not uncommon. Burnout, often described as feeling mentally exhausted and emotionally drained, is a serious issue that can significantly impact your well-being and productivity. Here at DiRAD Technologies, we have open conversations about mental health…
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Embrace AI To Enhance CX

Artificial Intelligence is evolving at a rapid rate and popping up in every aspect of human life. While certain aspects of AI are still being perfected, like generative AI and its tendency to add and subtract fingers at will, there are AI applications that have…
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Company Spotlight: Travelers of DiRAD

It’s easy to get bogged down by everyday responsibilities, but it’s important to make time for yourself and the things that bring you joy. Hobbies can offer an escape, as well as an opportunity for adventure. We encourage our DiRAD Team to embrace their hobbies,…
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Your Route To Transit CX Success

Providing exceptional customer experiences (CX) in the fast-paced world of public transportation requires its own unique blend of human expertise and technological support. Customer service representatives in the transit space need to have a strong understanding of the system they support, as well as a…
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Company Spotlight: Home Chefs of DiRAD

In our fast-paced world, it’s easy to get bogged down by work, errands, and responsibilities. But what about those moments when you crave a break, a chance to unwind and recharge? That’s where hobbies come in! These enjoyable activities offer a surprising amount of benefits,…
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3.14 Reasons To Outsource Your Contact Center

It’s a complex decision whether or not to outsource your contact center. While there are many things to consider, there are several key benefits that make outsourcing an attractive option for businesses of all sizes. 1. Cost Savings Budgets are top of mind in any…
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Company Spotlight: Readers of DiRAD

The world is a crazy place and we think it’s more important than ever to have hobbies. Hobbies are more than just a way to pass time; they offer many different life enriching benefits, like stress relief, increased happiness, or skill development. They offer an…
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