DiRAD Technologies Call Center Director, Ryann Walters, is an incredible asset to the business. With such a large outsourced call center located in Upstate NY, handling many large contracts like the NYS DMV, she is an integral part of the team. We sat down to learn more about this amazing woman and her journey. Here is what we learned…
Are you from New York, originally? I am. I grew up in Rensselaer, NY and currently live in Wynantskill, NY.
What inspired you to get into your field? I began working in call centers at a young age, entry-level. I was always fascinated by the work that the leadership team and business analysts put in to make the day to day operations run efficiently. I worked hard to make myself stand out and eventually was asked to work on special projects that gave me the opportunity to work closely with these teams and the clients. One day I was given the opportunity at a position that I was not necessarily qualified for “on paper” at the time, and haven’t looked back since.
What makes you choose to work at DiRAD? Wilson Michne, hands down. When I came in for my interview and saw that face, I knew this was the place for me. That and the fact that this was a blank canvas opportunity for me. I was given the freedom to come in and “do what I do”. I recognized that there was so much opportunity for growth coming on board with the company. I am thoroughly enjoying the ride!
What word would you use to describe the company culture at DiRAD? Family. I come from the corporate world, and sadly, the sense of family is not the norm. Working in this smaller business setting, with such great people, has been an amazing experience.
What is the Contact Center environment like? Diverse. A lot of different personalities. Which makes it fun and interesting. Never a dull moment!
Tell us about home/family life – I’m married for 9 years this month and we have an 11-year-old daughter, Isabella. I also raised my nephew, Michael, who is like a son to me (he is now 26). I am the youngest of 3 siblings, 1 brother, and 1 sister. We are all very close and love to spend as much time together as possible. I have a great family and great in-laws. Truly blessed.
Tell us about some of your hobbies – I LOVE art and up until COVID, I had a face painting side gig which I absolutely loved, as it incorporates 2 of my favorite things – art and children. My favorite thing to do is watch my daughter play softball. She plays 3rd base and is an absolute beast on the field. So I really enjoy watching her play.