DiRAD provides critical tools for COVID-19 communications and staff management. Learn more

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Contact Center Technology
Take customer service to the next level with innovations that deliver world-class customer experiences.

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Outsourced Contact Center Icon

Outsourced Contact Center
Professional center agents provide a tailored, cost-effective call center solution to meet your organization’s customer service needs.

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Interactive Voice Response Icon

Interactive Voice Response
Leverage AI, machine learning, and speech technologies to provide interactive, 24/7 services.

Enhance Your Communication

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Mass Notifications & Alerts
Custom-designed mass notification systems communicate urgent messages across all channels, to any number of people.

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Enterprise Telephony Solutions
From SIP Trunking to Cloud PBX services, DiRAD can unify branch offices and replace legacy “Big Telecom” fixed-line services.

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Chatbot & Virtual Assistants

Chatbot & Intelligent Virtual Assistants
Utilize chatbots & intelligent virtual assistants with AI-driven conversational speech capabilities to enhance your customer service offerings.

Build Your Solution

Company Spotlight

Caiden Tuller Throughout its long history, DiRAD has been able to retain the best and brightest people by promoting a workplace that is professional yet laid back; a think-tank culture where ideas are freely exchanged and adventures with “bleeding edge” technology are encouraged. We love to highlight the incredibly talented individuals who make our workplace…
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Are Contact Centers at a Crossroads?

Making the choice to hire a contact center service is an easy one if you want to offer customers better service and engagement around the clock. It makes perfect sense. Serve your customers by getting their questions answered, and their problems solved.   After about 60 years in existence, contact centers have improved practices and…
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