The DiRAD Difference

DiRAD Technologies doesn’t have just satisfied customers, but raving fans. We provide innovative solutions that are competitively priced, with hyper-attentive support that sets a new paradigm for customer service.  When it comes to technology, we’re always on the leading edge, and always changing. That’s why we’ve been able to thrive and grow for the last 38 years.

The Full Contact Center Stack

DiRAD combines the best in contact center technology, staffing, and automation that enables organizations to provide the best possible customer experience.

“No Tiers” Technical Support

We make it very easy to reach us, and there are no tiers or barriers to getting help. We have dedicated, knowledgeable technical staff who can help you during the first call.

We Work With Only the Best Partners

DiRAD has joined forces with the industry leaders in contact center software and telecommunications. Our partners are globally recognized and are at the forefront of Customer Experience technology.

Amazon Connect, an easy-to-use, cloud-based omnichannel contact center, helps smaller businesses elevate their customer experiences with fewer resources while increasing remote agents’ efficiency.

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Twilio

Twilio is a single platform with flexible APIs for any channel, built-in intelligence, and global infrastructure to support you at scale.

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Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10000+ companies in over 100 countries.

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Latest Blogs

Company Spotlight: Leading Technology

DiRAD is committed to creating a workplace that supports and encourages its employees to be the best they can be. We believe that by supporting them, they are better equipped to support our customers. We do this by highlighting the incredibly talented individuals who make…
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The Admissions Funnel Begins With You: Finding the Right Applicants

Admissions officers are overwhelmed with the various aspects of enrollment throughout the year. In today’s world, colleges and universities need to do more than send fliers to high schools. With more prospective students doing their research online and debating the value of higher education, it’s…
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Women Owned Certified Business

Woman Owned Business & Contact Center Industry Leader LEARN MORE

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