DiRAD provides critical tools for COVID-19 communications and staff management. Learn more

Reimagine Customer Communications



 



Contact Center Technology Icon

Contact Center Technology
Take customer service to the next level with innovations that deliver world-class customer experiences.

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Outsourced Contact Center Icon

Outsourced Contact Center
Professional center agents provide a tailored, cost-effective call center solution to meet your organization’s customer service needs.

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Interactive Voice Response Icon

Interactive Voice Response
Leverage AI, machine learning, and speech technologies to provide interactive, 24/7 services.

Enhance Your Communication

Mass Notifications & Alerts Icon

Mass Notifications & Alerts
Custom-designed mass notification systems communicate urgent messages across all channels, to any number of people.

Discover Possibilities

VoIP Phone Systems Icon

Enterprise Telephony Solutions
From SIP Trunking to Cloud PBX services, DiRAD can unify branch offices and replace legacy “Big Telecom” fixed-line services.

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Chatbot & Virtual Assistants

Chatbot & Intelligent Virtual Assistants
Utilize chatbots & intelligent virtual assistants with AI-driven conversational speech capabilities to enhance your customer service offerings.

Build Your Solution

Company Spotlight: Friends in Tech

Here at DiRAD Technologies, we understand that we are a company led by a team full of interesting and experienced leaders. Getting to know each one of them better is an honor. That’s why we do a Company Spotlight each month. This month we’re highlighting DiRAD team member, Addison Southwick! How long have you been…
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An Outsourced Contact Center is Cheaper than You Think – Here’s Why

Outsourced Contact Center

Before you entirely write off an outsourced contact center, we want to explain all the unforeseen costs associated with doing it yourself. You know you need to step up your customer service. That’s why you’re reading this article! But do you know what it takes to make a contact center efficient and accessible to all…
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