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Contact Center Technology
Take customer service to the next level with innovations that deliver world-class customer experiences.

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Outsourced Contact Center Icon

Outsourced Contact Center
Professional center agents provide a tailored, cost-effective call center solution to meet your organization’s customer service needs.

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Interactive Voice Response Icon

Interactive Voice Response
Leverage AI, machine learning, and speech technologies to provide interactive, 24/7 services.

Enhance Your Communication

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Mass Notifications & Alerts
Custom-designed mass notification systems communicate urgent messages across all channels, to any number of people.

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Enterprise Telephony Solutions
From SIP Trunking to Cloud PBX services, DiRAD can unify branch offices and replace legacy “Big Telecom” fixed-line services.

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Chatbot & Virtual Assistants

Chatbot & Intelligent Virtual Assistants
Utilize chatbots & intelligent virtual assistants with AI-driven conversational speech capabilities to enhance your customer service offerings.

Build Your Solution

Company Spotlight: Accounting For Connection

We love the tech we create, just as much as the people who create it! In a never ending effort to make this a great place to work, we check in with our team and see what their passions are. We do this by highlighting the incredibly talented individuals who make our company special with…
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New Year, New CX Plan

Happy young African American woman talking on phone using laptop in cafe.

New year’s mark new beginnings. A fresh start to learn from mistakes in 2021 and do that much better in 2022. In areas of business, this is an especially good time to revisit your customer service plan. Customers are the backbone of any business, and your customer experience (CX) should reflect that. Ask yourself –…
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