In the contact center world, there are thousands of options when it comes to endpoints. What’s an “endpoint?” It’s just a fancy term for the device that’s providing your audio path – desk phones, earbuds, headsets, and their wired/cordless versions. New technology is coming out…
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Reimagine Customer Communications
The DiRAD Difference
DiRAD Technologies doesn’t have just satisfied customers, but raving fans. We provide innovative solutions that are competitively priced, with hyper-attentive support that sets a new paradigm for customer service. When it comes to technology, we’re always on the leading edge, and always changing. That’s why we’ve been able to thrive and grow for the last 38 years.
The Full Contact Center Stack
DiRAD combines the best in contact center technology, staffing, and automation that enables organizations to provide the best possible customer experience.
“No Tiers” Technical Support
We make it very easy to reach us, and there are no tiers or barriers to getting help. We have dedicated, knowledgeable technical staff who can help you during the first call.
We Work With Only the Best Partners
DiRAD has joined forces with the industry leaders in contact center software and telecommunications. Our partners are globally recognized and are at the forefront of Customer Experience technology.
Amazon Connect, an easy-to-use, cloud-based omnichannel contact center, helps smaller businesses elevate their customer experiences with fewer resources while increasing remote agents’ efficiency.
Twilio is a single platform with flexible APIs for any channel, built-in intelligence, and global infrastructure to support you at scale.
Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10000+ companies in over 100 countries.
Latest Blogs
November 6, 2023
What Endpoint Is Right For Contact Center Professionals?
November 6, 2023
Spotlight on Holiday Donations In The Capital Region
Part of DiRAD’s mission, beyond creating amazing customer experiences (CX) for all of our clients, is to leave a positive impact on the community we live in. That’s why we’re always looking for ways to give back throughout the year. Most recently, we sponsored the…
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Woman Owned Business & Contact Center Industry Leader LEARN MORE