DiRAD is very selective with who we bring into the family. We only choose the best of the best! To show how much we value our team we do a monthly Company Spotlight to highlight those doing great things. This month’s Company Spotlight is focused…
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Reimagine Customer Communications
The DiRAD Difference
DiRAD Technologies doesn’t have just satisfied customers, but raving fans. We provide innovative solutions that are competitively priced, with hyper-attentive support that sets a new paradigm for customer service. When it comes to technology, we’re always on the leading edge, and always changing. That’s why we’ve been able to thrive and grow for the last 38 years.
The Full Contact Center Stack
DiRAD combines the best in contact center technology, staffing, and automation that enables organizations to provide the best possible customer experience.
“No Tiers” Technical Support
We make it very easy to reach us, and there are no tiers or barriers to getting help. We have dedicated, knowledgeable technical staff who can help you during the first call.
We Work With Only the Best Partners
DiRAD has joined forces with the industry leaders in contact center software and telecommunications. Our partners are globally recognized and are at the forefront of Customer Experience technology.
Amazon Connect, an easy-to-use, cloud-based omnichannel contact center, helps smaller businesses elevate their customer experiences with fewer resources while increasing remote agents’ efficiency.
Twilio is a single platform with flexible APIs for any channel, built-in intelligence, and global infrastructure to support you at scale.
Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10000+ companies in over 100 countries.
Latest Blogs
March 3, 2023
Company Spotlight: Stay Curious
March 3, 2023
How To Slow The Rise Of Negative Customer Interactions
Dealing with irate customers? Increase in negative interactions? We’ve noticed signage, like the one pictured, popping up lately in more doctors’ offices and stores discouraging poor behavior with customer service representatives. A lot of businesses are doing their best to cut those interactions off before…
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Woman Owned Business & Contact Center Industry Leader LEARN MORE