Before you entirely write off an outsourced contact center, we want to explain all the unforeseen costs associated with doing it yourself. You know you need to step up your customer service. That’s why you’re reading this article! But do you know what it takes to make a contact center efficient and accessible to all…
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In this new century, whether you’re a business owner or head of a government agency, customer satisfaction comes down to every single transaction. That one bad review can result in untold losses. There is no hiding from social media reviews. One wrong move, and your customer service mistake is broadcast to the masses via Twitter,…
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