Intelligent Virtual Assistants: The Evolution of Chatbot Technology

Intelligent virtual assistants (IVAs) may seem like the latest buzz word for chatbots, however, it is so much more than a new name for the same technology. The basic premise of chatbots and intelligent virtual assistants is essentially the same. They are both conversational interfaces that help businesses and customers interact. However, there are significant differences in the scope, complexity, and capability of the two technologies.

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