Due to the coronavirus, government organizations and companies are now taking a hard look at their strategies, policies, and procedures they have in place to protect and inform the public masses, employees, customers, and operations in this and future epidemics. DiRAD offers several communications tools that have proven invaluable during health crises: Mass Notification, Work-From-Home capable telephone services, and outsourced call center services.
Leveraging Mass Notification Systems During Epidemics & Pandemics
COVID-19 has shown us how critically important it is for organizations to quickly share information to individuals about policy updates and contingency plans. A relatively cheap, easy way to do this is through a Mass Notification System. People generally use three modes of communication: phone, email, and SMS (text messages).
For example, DiRAD is providing a text messaging notification system for a large municipal health agency in their battle against coronavirus (and all the misinformation out there). Our customer receives a list from the Centers for Disease Control (CDC) of persons who have recently arrived in their city. These new arrivals are texted with important information on the status of the virus and how to get information and help. The same system can be used for myriad different reasons when the prime objective is to spread information quickly. DiRAD’s solution also collects responses and read confirmations, giving public health officials an idea of the program’s effectiveness.
Transition to Remote Work with Unified Communication Tools
Voice over IP (VoIP) combined with Unified Communication Tools can give your business the tools needed to quickly adapt to a remote workforce. With these tools, employees can answer and send company calls from their personal phones without giving away their personal numbers. They can also collaborate with other coworkers via video-conferencing and chat options.
It is also important to consider what hardware requirements and company policies you will want to set for employees working at home. Most employees have adequate internet, but how about dual monitors, headphones, keyboards, or other unique needs? How will employees be held accountable for their work? Will you utilize a time-clock system, have them update their presence, require webcams? Having a solid policy in place gives employees a clear understanding of what the process is and what to expect when transitioning to remote work.
Live Call Center Services
In a mass scramble to respond to public concerns, government agencies are finding that the quickest way to ramp up is to hire outsourced call center services. A live, domestic call center that can provide information and reassurance to panicked citizens is a critical tool to fight misinformation, and to calm the public. DiRAD’s call center is ready to take calls on your behalf, and our agents are currently working from their homes, keeping themselves safe while helping others.
Time to Update Emergency Communication Plans
When it comes to global health emergencies there is no such thing as being too prepared. Companies should use the current situation to scrutinize their current strategies and update the tools in their arsenal as needed. Need help evaluating your current emergency communication strategies? We are here to help.