As competition for students dramatically increases, colleges are looking for ways to ensure that prospective and current students receive the best customer experience possible. This includes every possible touchpoint a parent or student may want to use. DiRAD has worked with institutions across the US to dramatically improve the customer experience while dramatically reducing costs, with innovative solutions such as Interactive Voice Response (IVR), contact center technology, and virtual assistant interfaces such as chatbots.
Contact Center Technology
As a Genesys partner since 2000, DiRAD has been a leader in contact center deployment and support. DiRAD contact centers allow students to use omnichannel touchpoints such as web, phone, mobile, SMS, and social media.
VoIP Phone Services
Colleges are tired of paying for proprietary phone systems that are difficult to self-support and require expensive yearly maintenance. DiRAD provides locally-installed phone services that require zero contracts, with very competitive pricing and onsite service. DiRAD’s products and services are also available on numerous purchasing vehicles available to higher education institutions.
Interactive Voice Response
DiRAD has advanced this technology far beyond the automated telephone menu — we provide smart, AI-connected voice solutions that actively engage with your prospective and current students around the clock.
Outsourced Contact Center
DiRAD has applied the lessons learned from our contact center technology business to provide fully-staffed services that include customer support, appointment setting, 24×7 answering, and live agent outreach.
Chatbots & Virtual Assistants
As Artificial Intelligence improves, it is becoming readily apparent that AI can help your institution provide a 24×7 presence. Let DiRAD’s development team build a bot to extend your brand and improve customer service.