Human Services Agencies Cut Costs & Save Time With The Right Communications System

Government Human Services agencies are tasked with a huge responsibility: ensuring the health and welfare of children and families. It is quite often that these agencies shoulder this monumental responsibility with a dearth of resources, overworked staff, and strained caseloads. With a growing population of clients, these agencies need help managing communications with clients, families, and providers. DiRAD helps social services agencies across the USA quickly and efficiently communicate with their clientele, using technology and innovations that dramatically reduce costs and improve customer satisfaction.

Case Studies for Social Services

Atlanta Housing Offers 24/7 Automated Customer Service Utilizing DiRAD IVR System

The largest public housing agency in Georgia, and one of the largest in the nation, Atlanta Housing (AH) has been at the forefront of providing affordable housing for many low-income families in the city of Atlanta, serving more than 50,000 people. AH offers several different housing assistance programs that are in high demand — applicants…
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Volusia County Jail IVR Solution

To handle the thousands of calls per week by often frantic callers trying to find the status of an inmate, this busy Florida jail contracted DiRAD to design an Interactive Voice Response (IVR) solution. Hosted in DiRAD’s cloud with no hardware or software at the customer location, the system is in constant contact with the…
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New York City Administration for Children’s Services

With over 5,000 employees and tens of thousands of children and families in the care of New York City Administration for Children’s Services, the agency is mandated to answer calls from providers, clients, parents, and family members. Handling this call traffic while trying to provide excellent customer service puts an enormous strain on the agency…
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