IVR Solutions, Contact Center Automation & Chatbots For Public Transit

Public Transit agencies have the monumental task of managing buses, trains, light rail and paratransit for a rapidly-increasing number of riders, all while keeping costs down and customers happy.

Our suite of communications products and services helps agencies achieve this goal by offering omnichannel-enabled solutions including contact center, Interactive Voice Response (IVR) and Virtual Assistants.

Case Studies for Public Transit

Hampton Roads Transit

Hampton Roads Transit (HRT) in Norfolk, VA serves over 22 million annual passengers within its 369-square-mile service area. HRT handles hundreds of thousands of calls per year from users of its fixed-route and light rail services for schedules, so it already had an Interactive Voice Response System (IVR) in place. However, while the IVR worked…
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New York Metropolitan Transportation Authority Contact Center Implementation

The New York Metropolitan Transportation Authority was looking for a call center solution that would streamline and consolidate operations, while improving customer service and efficiency.