Government agencies are often overwhelmed by their mandate to provide services under a shrinking, austere budget. DiRAD provides innovative, cost-effective solutions that address the need to communicate with citizens over multiple channels. For over 30 years, DiRAD’s team of experts has been providing creative communications solutions that enhance citizen services. Our collaborative approach with the customer ensures that the solution exactly fits specifications and organizational needs. From vast contact center deployments to AI-integrated IVR systems, we combine an old-school service philosophy with a keen focus on the latest technologies.
Learn about how DiRAD helps solve communications system issues of some of the largest agencies in the US to allow them to handle a daily barrage of citizen contacts.
With mission-critical requirements, utilities trust DiRAD solutions for handling customer communications.
From Para-Transit to Fixed Route and Light Rail, DiRAD provides solutions that provide real-time information to riders and enhanced customer service for all citizens.
DiRAD is a Women-Owned Business
DiRAD holds WBE certifications from the following:
- Women’s Business Enterprise National Council (WBENC)
- New York State
- New York City
- Port Authority of New York and New Jersey
- State of Pennsylvania
- State of Delaware
Government Purchasing Vehicles
DiRAD is listed as a prime vendor on the following contracts:
- New York State IT Umbrella (Cloud/Services)
- New York State Project-Based IT Services (PBITS) – Lot 1 (WBE)
- New York State Comprehensive Telecommunications Services (CTS)
- Delaware GSS Telecom #17455
DiRAD’s Genesys Solutions are available under the following NASPO contracts, through our partnership with Carahsoft:
- GSA Schedule 70
- State of Tennessee
- State of Texas
- State of Utah
- State of Louisiana
Additional Carahsoft purchasing vehicles include:
- National Intergovernmental Purchasing Alliance
- Virginia Association of State College and University Purchasing Professionals (VASCUPP)
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Case Studies for Government
The largest public housing agency in Georgia, and one of the largest in the nation, Atlanta Housing (AH) has been at the forefront of providing affordable housing for many low-income families in the city of Atlanta, serving more than 50,000 people. AH offers several different housing assistance programs that are in high demand — applicants…
To handle the thousands of calls per week by often frantic callers trying to find the status of an inmate, this busy Florida jail contracted DiRAD to design an Interactive Voice Response (IVR) solution. Hosted in DiRAD’s cloud with no hardware or software at the customer location, the system is in constant contact with the…
With disparate phone systems and a call center cobbled together with applications from multiple vendors, Memphis Light, Gas & Water needed a unified solution to improve their customers’ experience. There was a big challenge with the solution, in that it had to be integrated into the existing telephony infrastructure. Learn about the final solution DiRAD…