Economical Real-Time Civic Engagement

Government agencies are often overwhelmed by their mandate to provide services under a shrinking, austere budget. DiRAD provides innovative, cost-effective solutions that address the need to communicate with citizens over multiple channels.  For over 30 years, DiRAD’s team of experts has been providing creative communications solutions that enhance citizen services. Our collaborative approach with the customer ensures that the solution exactly fits specifications and organizational needs. From vast contact center deployments to AI-integrated IVR systems, we combine an old-school service philosophy with a keen focus on the latest technologies.

Case Studies for Government

Atlanta Housing Offers 24/7 Automated Customer Service Utilizing DiRAD IVR System

The largest public housing agency in Georgia, and one of the largest in the nation, Atlanta Housing (AH) has been at the forefront of providing affordable housing for many low-income families in the city of Atlanta, serving more than 50,000 people. AH offers several different housing assistance programs that are in high demand — applicants…
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Volusia County Jail

To handle the thousands of calls per week by often frantic callers trying to find the status of an inmate, this busy Florida jail contracted DiRAD to design an Interactive Voice Response (IVR) solution. Hosted in DiRAD’s cloud with no hardware or software at the customer location, the system is in constant contact with the…
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Memphis Light, Gas & Water

With disparate phone systems and a call center cobbled together with applications from multiple vendors, Memphis Light, Gas & Water needed a unified solution to improve their customers’ experience. There was a big challenge with the solution, in that it had to be integrated into the existing telephony infrastructure. Learn about the final solution DiRAD…
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