After 3 decades as a supplier of mission-critical communications to large government agencies throughout the US, DiRAD is now offering a suite of solutions for all types of business, from small professional offices to global transportation companies. We provide business with cost-saving solutions ranging from outsourced contact centers to virtual assistants to VoIP phone services. Contact us to learn more about the innovative communication solutions from DiRAD that businesses rely on for day-to-day operations.
Contact Center Technology
As a Genesys partner since 2000, DiRAD has been a leader in contact center deployment and support. Learn how we can reign in your customers through omnichannel touchpoints such as web, phone, mobile, SMS, and social medial.
VoIP Phone Services
Businesses are tired of paying for proprietary phone systems that are difficult to self-support and require expensive yearly maintenance. DiRAD provides locally-installed phone services that require zero contracts, with very competitive pricing and onsite service.
Interactive Voice Response
DiRAD has advanced this technology far beyond the automated telephone menu — we provide smart, AI-connected voice solutions that actively engage with your customers around the clock.
Outsourced Contact Center
DiRAD has applied the lessons learned from our contact center technology business to provide fully-staffed services that include customer support, appointment setting, 24×7 answering, and live agent outreach.
As Artificial Intelligence improves, it is becoming readily apparent that AI can help your business with the influx of customer inquiries and provide a 24×7 presence. Let DiRAD’s development team build a bot to extend your brand and improve customer service.
Mass Notifications & Alerts
DiRAD designs custom notification solutions that you can use to alert employees, update and remind your customers, and create your own use cases. DiRAD’s base notification engine can send 2-way messages via voice, text, email, and mobile push.