Chatbot solutions provide customers with instant answers to common requests through 24/7 automated support. This is a cost-effective solution that handles a larger volume of common inquiries and frees up your agents so they can focus on more complex requests and tasks.
Why Use Virtual Assistant Software Or A Chatbot?
Virtual Assistants, also known as chatbots, voicebots and virtual agents, are applications that can conduct conversational interactions using natural language-based Artificial Intelligence (AI). Customers can speak freely about what they want, and the AI application “understands” commands whether they are spoken over the phone, typed, or sent via SMS text messages.
Examples Where A Chatbot Or Virtual Agent Are Beneficial
- Status apps – “When does my check come in?” or “Is my car ready?”
- Scheduling – A calendar-integrated chatbot can manage appointments, cancellations, and reminders.
- Troubleshooting – From simple password resets to interactive problem-solving applications that are industry- and product-specific.
- Customer Service – Using AI blended with live agents can provide first and second level customer services 24×7, without the hassle of waiting in a queue.
DiRAD’s solution provides the ability to choose from many different devices and applications to interact with our virtual assistant.
Work With The Virtual Assistant Experts
While the hype around chatbots and virtual agents is real, customers who wish to implement them still need to build the conversational interface. A poorly-designed virtual assistant can be disastrous as it will repeat its faults for every customer it converses with. DiRAD AI experts work with customers to learn their business case and design assistants that act as front-line agents 24×7, complimenting and enhancing live customer service offerings. DiRAD continuously monitors and tunes the agent, while its machine learning capabilities make it smarter with every interaction. Take a look at some of the top trends in chatbot technology.