Instantly Make Your Customer Service Multilingual

Better Understand Your Diverse Customer Base

DiRAD Smart Translator is an omnichannel, real-time AI-driven translation solution that allows English speaking call center agents to interact with users of virtually any language, eliminating the need for live human translators.

Smart Translator can be built into your customer service software so your Customer Service Representatives can understand any language that customers type or speak from the second it’s implemented. Live Translation in your organization’s software and chatbot can significantly enhance customer experience, especially for organizations that serve a diverse customer base.

When you add Smart Translator to your customer experience, you’re improving your overall customer satisfaction. When customers can interact with your organization in their native language, they feel more valued and understood. This leads to increased engagement, reduced frustration on both ends of the conversation, and ultimately, leads to a higher level of customer loyalty. This also opens your organization up to a wider base than you might’ve been able to reach before.