DiRAD’s newest addition to the customer experience team – DiRAD Virtual Agent, also known as, DiVA. You can now deploy a completely autonomous virtual agent that can do almost everything an agent can do.

Completely Autonomous, Continuously Improving

Whether it’s the first hello on a phone call or a quick answer in a chat window, our DiVA agent serves as your brand’s tireless front door. We’ve eliminated the robotic friction of traditional automation, replacing it with natural, human-like dialogue that meets your customers exactly where they are. Our platform allows you to deploy intelligent agents that handle everything from high-volume phone inquiries to real-time web support with zero technical overhead. These aren’t just bots—they are sophisticated virtual teammates capable of navigating nuanced conversations, ensuring your customers feel heard and understood from the very first second.

Designed for Your Business

  • You select the tone, mood, and voice of your virtual agent.
  • Write your own scripts for introductions, frequently asked questions, and goodbyes.
  • Upload company knowledge and have the AI assist with knowledge organization in the backend.
  • Dive into reporting to see how your users are interacting with your virtual agent.
  • After setting up your virtual agent, you can easily create a simple IVR fallback for processes that don’t require more advanced virtual agent functions – this saves money too!

Voice & Chat

  • Launch secure AI voice and chat agents in minutes—no complex development or coding required.
  • Deliver natural, human-like conversations with low-latency voice interactions and seamless chat experiences.
  • Understand customer intent and context across both voice and digital channels for more accurate responses.
  • Resolve requests faster by intelligently determining the best path to resolution across systems and business processes.
  • Automate complete customer journeys by connecting voice and chat agents to your existing tools, APIs, and enterprise data.
  • Provide a consistent omnichannel experience by maintaining context as customers move between voice, chat, and human agents.
  • Continuously learn and improve from every conversation to deliver smarter, more personalized interactions.

Multi-Lingual

Scale your global reach without losing the personal touch. Our virtual agents communicate fluently in multiple languages, breaking down barriers and solving complex FAQs in real time.

Connect to Any API

  • Connect to virtually any customer service platform through secure, standards-based APIs.
  • Integrate seamlessly with CRM, help desk, e-commerce, billing, scheduling, and knowledge management systems.
  • Access real-time customer data to deliver fast, personalized support.
  • Retrieve account and order information instantly during customer interactions.
  • Create, update, and manage support tickets without human intervention.
  • Process returns, refunds, exchanges, and appointments through direct system integrations.
  • Execute actions—not just answer questions—by securely interacting with backend business applications.
  • Synchronize data across systems to ensure every interaction is accurate and up to date.

Built with Guardrails

  • Deploy AI with confidence using enterprise-grade guardrails built for safety, security, and compliance.
  • Enforce business policies automatically with configurable rules, permissions, and escalation workflows.
  • Maintain transparent AI decision-making through explainable reasoning and auditable actions.
  • Protect customer data with secure controls that align with organizational and regulatory requirements.
  • Keep AI on-brand and on-policy with customizable response boundaries and governance controls.
  • Prevent unsafe or unauthorized actions using built-in safeguards and approval mechanisms.
  • Seamlessly escalate to live agents when human judgment, empathy, or specialized expertise is needed. Transfer complete conversation context including history, intent, and customer details for a frictionless handoff.
  • Balance AI automation with human oversight to deliver safe, reliable, and exceptional customer experiences.

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