Chatbot solutions provide customers with instant answers to common requests through 24/7 automated support. Chatbot software is a cost-effective solution for businesses or call centers that handle a larger volume of common inquiries and frees up your agents so they can focus on more complex requests and tasks.
Why Utilize a Chatbot Development Company?
Chatbots, voicebots and virtual agents, are applications that can conduct conversational interactions using natural language-based Artificial Intelligence (AI). Customers can speak freely about what they want, and the AI application “understands” commands whether they are spoken over the phone, typed, or sent via SMS text messages. However, the way a chatbot is developed can have a huge impact in whether the chatbot implementation is effective or not.
Examples Where A Chatbots Are Beneficial For Businesses
- Status apps – “When does my check come in?” or “Is my car ready?”
- Scheduling – A calendar-integrated chatbot can manage appointments, cancellations, and reminders.
- Troubleshooting – From simple password resets to interactive problem-solving applications that are industry- and product-specific.
- Customer Service – Using AI blended with live agents can provide first and second level customer services 24×7, without the hassle of waiting in a queue.
DiRAD’s chatbot services provides the ability to choose from many different devices and applications to ensure the best fit for your call center, small buisness or large enterprise.
Work With The Chatbot Development Experts
While the hype around chatbots and voicebots is real, customers who wish to implement them still need to build the conversational interface. A poorly-designed chatbot application can be disastrous as it will repeat its faults for every customer it converses with. DiRAD AI experts work with customers to learn their business case and design chatbot software that act as front-line agents 24×7, complimenting and enhancing live customer service offerings. DiRAD continuously monitors and tunes the chatbot, while its machine learning capabilities make it smarter with every interaction. Take a look at some of the top trends in chatbot technology.