Founded in 1984, DiRAD helps your organization communicate. From contact center solutions to custom development, we have the resources and experience you need to complete the most challenging projects. DiRAD assesses a customer’s unique situation and provides solutions tailored for the organization.
Contact Center Technology
- Omnichannel Communications
- Analytics and reporting
- Webchat, video chat, and chatbots
- SMS text message routing and automation
Interactive Voice Response
- Speech recognition/machine learning integration
- Natural Language Recognition (NLU)
- Interactive Virtual Assistants (IVA) via web, text, and SMS
- Outbound mass notification
- Backend database integration
Staffed Contact Center Services
- Fully staffed on premise call center plus remote agents hired to work in your local area
- IT/Helpdesk support, customer service, and outbound services
- Leverage latest technology from AWS, Genesys and DiRAD to conduct live and automated interactions over multiple channels
Enterprise Phone Systems
- Unified Communications
- Mobile telephony
- 2-Way SMS
Excelsior College – DiRAD implemented and supports a 550-user call center/IP-PBX system for the college’s main location, as well as SIP Trunking services.
Memphis Light, Gas & Water – Implemented and supports a Genesys contact center solution that handles all customer service operations for the utility, as well as several complex IVR systems integrating to proprietary back-end systems.
City of New York – DiRAD implemented contact center, IVR, and web solutions for various agencies including Administration for Children’s Services, NYPD, DCAS, Board of Elections, and Department of Health.
NYS Department of Motor Vehicles – DiRAD was contracted for and currently provides live, 7-day-a-week call center support for a statewide initiative to automate vehicle transactions, serving over 11,000 dealerships.
DiRAD Provides In-House:
- Voice and Web Developers
- SIP Engineers
- Network Architects
- Telecommunications Experts
- Professional Trainers
DiRAD has extensive experience in the state and local government space. Our consultative approach to design, customization, and implementation utilizes best practices developed over the last 20 years. We provide solutions that integrate seamlessly with both legacy and new technologies.
Designations & Certifications
New York, Philadelphia, WBENC, New York State Department of Transportation, Washington Metropolitan Area Transit Authority, Pennsylvania Department of General Services, New Jersey, Delaware, Massachusetts, Missouri, New York City, Port Authority of New York and New Jersey, New York City Housing Authority, Dormitory Authority of the State of New York