Faster Procurement: Bypass Lengthy RFPs
This pre-negotiated path allows for speedy and efficient purchasing. Several NYC agencies have already completed successful purchases via the Omnia Master Agreement, improving their CX in record time, establishing a successful precedent.
Eliminate Time-Consuming Negotiations
Genesys has already negotiated a Citywide Cloud Service Agreement, relieving your agency of the burden of negotiating an individual agreement. All of the terms have been pre-vetted, the core agreement terms are already in place. Other agencies have successfully completed procurements, meaning many common Omnia Master Agreement FAQs have already been answered.
All-in-One Turnkey Solution with a Comprehensive Product Suite
The solution includes everything you need to succeed from day one: Project management, expert implementation, thorough training, and software licensing. This program provides access to the entire DiRAD / Genesys product suite, which includes:
- Advanced Contact Center Technology
- Cutting-Edge AI Solutions
- Mass Notification Capabilities for rapid citizen outreach
- Live Translation Services for enhanced accessibility
- A full array of modern Telecommunication Features
The Woman-Owned Business (WBE) Advantage
An added, vital benefit is the commitment to diversity and inclusion is baked into this partnership. DiRAD is a Certified Woman-Owned Business Enterprise (WBE). Purchasing with DiRAD further simplifies compliance for NYC’s diversity procurement goals, offering an easy way to meet targets.