Are you a New York City Agency looking to dramatically improve your Customer Experience (CX)? We’re here to tell you that achieving a best-in-class customer service solution has never been easier or faster.
NYC agencies can now purchase a full Genesys Cloud call center solution, expertly implemented by DiRAD Technologies and sold by SHI, via the Omnia Master Agreement.
What Does This Mean for You?
This partnership and dedicated agreement offer significant advantages designed to get your agency running with superior CX technology faster and with less administrative burden.
Faster Procurement: Bypass Lengthy RFPs
One of the most immediate benefits is the ability to avoid the lengthy Request for Proposal (RFP) process that typically clogs up procurement. This pre-negotiated path allows for speedy and efficient purchasing.
Even better, other agencies have already established a successful precedent. Several NYC agencies have already completed successful purchases via the Omnia Master Agreement, improving their CX in record time.
Eliminate Time-Consuming Negotiations
Genesys has already negotiated a Citywide Cloud Service Agreement, relieving your agency of the burden of negotiating an individual agreement, a process that can often take months to resolve. All of the terms have been pre-vetted, the core agreement terms are already in place, saving your team countless hours of legal and administrative review.
Because other agencies have successfully completed procurements, many common Omnia Master Agreement questions have already been answered, which can potentially shorten internal budget and contract approval times.
The Woman-Owned Business (WBE) Advantage
An added, vital benefit is the commitment to diversity and inclusion is baked into this partnership. DiRAD is a Certified Woman-Owned Business Enterprise (WBE). Purchasing with DiRAD further simplifies compliance for NYC’s diversity procurement goals, offering an easy way to meet targets.
All-in-One Turnkey Solution with a Comprehensive Product Suite
Getting through agreements and approvals is a massive step, but the ultimate goal is the deployment of cutting-edge CX technology. This process delivers exactly that. Agencies can purchase a complete turnkey call center solution under one consolidated, multi-year contract.
The solution includes everything you need to succeed from day one:
- Project Management
- Expert Implementation
- Thorough Training
- Software Licensing
This program provides access to the entire DiRAD / Genesys product suite, which includes:
- Advanced Contact Center Technology
- Cutting-Edge AI Solutions
- Mass Notification Capabilities for rapid citizen outreach
- Live Translation Services for enhanced accessibility
- A full array of modern Telecommunication Features
The combination of the Omnia Master Agreement, the proven technology of Genesys, and the expert WBE implementation services of DiRAD creates a unique and unmissable opportunity. This isn’t just an easier way to procure; it is the fastest, most efficient, and most compliant path for your NYC Agency to deliver the modern, reliable, and accessible customer experience that your citizens expect and deserve.
Stop navigating complex procurement hurdles and start elevating your CX. Contact us today.